All posts by Bryce Whitty
Turn Price Checks Into Service Calls
Placing advertising and getting phone calls is only half the battle, once a client calls, you still need to turn them into a service call. Many of the phone calls that a technician will receive are only
VIEW POSTSend To VirusTotal.com – Upload Files To Be Scanned Directly by Right Clicking
A few months ago we mentioned Virustotal.com as our repair tool of the week. Its a great site that is designed to scan a single file using the database of many different antivirus brands including AntiVir,
VIEW POSTShould Phone Support Be Our Most Expensive Service?
A computer technician on a site that I occasionally read brought up the topic “phone support should be the most expensive service we bill for”. Personally, I think hes right. For example, if
VIEW POSTMSN Messenger Virus Cleaner – Remove Messenger Worms
These days, most teenagers are on MSN, KaZzA and MySpace messing up their parents computers for us to fix. One of the common infections that teenagers often end up with are MSN Messenger worms. These worms
VIEW POSTAn Easy Way to Break Into a Windows User Account
In this article, I am going to show you an easy way to access a Windows user account without knowing the original password. First of all, I know there many other ways to do this such as using a live CD
VIEW POSTDeepBurner Portable – CD/DVD Burning Tool That Runs From a USB Drive
DeepBurner Portable is a free, portable CD/DVD burning application which happily runs from a USB drive. It has many the features you would expect in burning software like Nero such as creating and copying
VIEW POSTWhen NOT to Charge
Every now and then there are computer technicians that post “should I charge for this?” questions in the Technibble forums; and the most of the time the answer is yes. This post, however, is
VIEW POSTCombofix – Scans Known Malware and Other Suspicious Files
Combofix is a freeware, portable application designed to scan a computer for known malware and, if found, attempt to remove it. I personally use this application very frequently in conjunction with SmitFraudFix
VIEW POSTHow You Look Is More Important Than Your Certifications
You read it right. If you are a self employed computer repair technician, what you wear is more important than your certifications; especially when you are visiting the client for the first time. Don’t
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