All posts by Derrick Wlodarz
Fighting the Good Fight: An Interview with Malwarebytes Founder Marcin Kleczynski
If you’re involved in serious malware removal these days, chances are that Malwarebytes has a soft spot in your heart. Technicians around the world (including my own company) have been combating
VIEW POSTHow OpenDNS Works and Why it Can Benefit Your Customers
Your customers likely have little to no idea what goes on behind the scenes to make the internet a pleasant place for the non-geek. One of these important supporting factors is the technology behind DNS
VIEW POSTMigrating from Exchange to Google Apps: 3 Marketplace Apps to Fill the Gaps
Microsoft Exchange is without a doubt the 800 pound gorilla when it comes to business email, but the tide is steadily turning. Cloud alternatives like Google Apps and Microsoft’s own Office 365 are
VIEW POSTTablets vs Laptops: Helping Your Customers Decide Which to Get
Tablet or laptop? This is the new million dollar question on our customers’ minds, and I hear it a few times a month now. While technicians such as ourselves can easily decipher which is best for
VIEW POSTServa: Network-Based Windows Installation Made Easy
One of the age-old dilemmas that computer technicians have been trying to solve boils down to a simple matter of streamlining Windows reinstallation on the client systems. There was a time when using
VIEW POSTA Short FAQ on IPv6 For Computer Repair Technicians
Few technological shifts in our tumultuous industry have moved as slowly and methodically as the long-proposed shift to IPv6. The confusion surrounding this radical new approach to the way we view networking
VIEW POSTWhy Technology Alone Doesn’t Sell Itself
If you build it, he will come. Or so goes the famous quote. I see this phrase as a metaphor guiding the recommendations of some solely profit-driven technicians in the computer repair and tech industry
VIEW POSTKnowing When to Let Go of Bad Computer Repair Customers
Building an expanding customer base is one of the utmost concerns for any growing or budding computer repair business. My Technibble articles consistently focus on the various ways to harness new business
VIEW POSTHow to Keep “Geek Speak” Out of Client Conversations
As a fellow technician, I know how difficult it can be to have a simplified discussion with customers about highly technical matters. What is bandwidth? Why do I need an x64 processor instead of an x86?
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