All posts by Contributor
Every Customer, Every Time, No Excuses
Even good techs make mistakes. The best ones learn as much as they can from them. I had a situation with a client involving hard drive failure, and I screwed up. Here’s what we can learn from ...
VIEW POSTOnline Backup as Your Only Backup? Think Twice.
These days, online backup companies are popping up all over the place. They are an affordable and convenient backup solution. So why do I have reservations about using them as my only backup solution?
VIEW POSTMake it Work
Is often the motto of the freelance techie, and make it work you can often do. Some of the most talented innovative and resourceful people I know are technicians, and many of them pride themselves on
VIEW POSTScams in the Computer Business – How to Avoid Where Possible
There’s often no easier target than a new business. Full of the joys of being the newly appointed senior executive managing director, with a few K behind you from one of your grandparents and maybe
VIEW POSTStock – A Short Story
When our family tech shop first started out, it was co-managed/owned ““ by what effectively was Ying and Yang of stock control (and we’ll leave the names as such to protect the guilty!).
VIEW POSTYour Own Pad – Reasons to be (and stay) Cheerful?
Part 1 ““ the layout: If you’re lucky, and successful enough, to be able to consider opening your own bricks and mortar “˜shop’, we’ve got some hints and tips below that
VIEW POSTA Pat on the Back? Or a Kick up the CPU? We Ask You to Take a Six Month Health Check This Week!
We’ve been providing you with nuggets of weekly business hints, tips, sarcastic commentary on your communication, dress sense and management skills since January 2007. As this week’s offering,
VIEW POSTKeeping Good Customer Records (and record numbers of good customers!)
Back to customer service again, I hear you say to yourself. However , we never send you far wrong, so this week’s foray into keeping good and reliable customer records has got to be worth five minutes
VIEW POSTYou Can’t Afford to be Indispensible
A business operating manual is the difference between a business that can run without you, and a business that can’t. Normally, not being indispensable would be certain bankruptcy for a small business
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