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How to Handle Customers Who are Always in a Hurry
“I can’t wait for two days. I need this fixed, now!” Customers who are in a hurry are nothing new. Business users want to conduct their business quickly and move on. And for some residential
VIEW POSTHow to Help Your Customers After a Tech Support Scam
Tech support scams have been around for a while. These may use many different kinds of approach, but the end result is still the same – to take money from the victim. And it seems that scammers have
VIEW POSTThe Mac Utilities Every Tech Should Know and Use
We’ve covered the importance of Mac repair to your business and some things you need to know. It’s time to go over some key utilities you need to keep with you to do Mac repairs either on-site or
VIEW POSTWhy You Should Keep Regular Contact with Customers
The first time people look at any given ad, they usually don’t even see it. The second time, they don’t notice it. The 20th time prospects see the ad, they buy what it is offering. This insight
VIEW POSTWhen to Fire Your Customers
“I’m not paying for this repair because this modem I bought from you 4 years ago is the problem. This all your fault!” Ever had that customer who’s like a brick wall? Ever had that one client who
VIEW POSTHow to Avoid Customer Bill Shock After a Remote Repair
“Why did I receive a bill for just a five-minute quick fix?” If you hear or read something like above, it’s understandable to feel upset. It can be outrageous when your customers expect you to
VIEW POSTThree Managed Service Customer Types and How To Deal With Them
Managed services are inherently a customer service job. As a result, managed providers will invariably run into problem customers. This can be a challenge, as losing a managed client is much more significant
VIEW POST5 Ways to Deal with a Bad Online Review for your Business
“I feel I was way overcharged for the parts!” “This is the worst and most dishonest business of any kind that I have ever patronized.” “If I could give this business lesser than one star, I
VIEW POSTApple Clients are an Untapped Market for You
Apple hardware and software probably aren’t a core part of your business. That doesn’t mean you can keep ignoring this platform. It’s time to move with the market and include Apple products as
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