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Embracing Text-Based Client Communication
While we want to make lure our client communication methods are top-notch, we all have our limits. Many business owners I know despise text or SMS messages from clients. I was one of them. I recently changed
VIEW POSTRetain (Or Lose) Clients With Your Customer Service Skills
Gaining clients is hard enough, so you need to keep them more than satisfied with great customer service. The way you or your staff respond to clients could be killing your business. It can also positively
VIEW POSTHow To Create Practical, Procedure Driven Computer Repair Processes
Written by Jeremy Oaks. Jeremy is a computer science graduate who works in managed IT and programs computer utilities in his free time. How do you organize your repair process? How can you make the whole
VIEW POSTFive Questions to Ask Every Client to Grow Profit
To grow profit in your business, you need to keep great relationships with clients. One way you can do this is to ask the right questions. If you remember to ask these questions to every client, you enlist
VIEW POSTBest Practices for Workbench Network Security
Written by Jeremy Oaks. Jeremy is a computer science graduate who works in managed IT and programs computer utilities in his free time. It’s surprising how insecure the average technician’s network
VIEW POSTBe a Professional, Not a Pirate. Read the EULA
Written by Jeremy Oaks. Jeremy is a computer science graduate who works in managed IT and programs computer utilities in his free time. Software piracy is common. Most computer repair shops do it on a
VIEW POSTThe Right Ways to Set Pricing Based on Competition
Unless you’re volunteering, making money is the point of being in business. The pricing for your services, though, is hard. You’ll need to consider what others are charging in your area to set, and
VIEW POST3 Ways to Fail in the Computer Business
Nobody wants to fail, but there are some very real traps you can run into in the computer repair business. In this article, I am going to point out three common ways to fail in the computer business. ...
VIEW POSTTechnical Overview of Popular Software Data Recovery Procedures
In this article, Deepspar have written an advanced guide aimed at educating technicians on the pros and cons of popular software data recovery methods. DeepSpar’s primary line of business is manufacturing
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