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Serva: Network-Based Windows Installation Made Easy

One of the age-old dilemmas that computer technicians have been trying to solve boils down to a simple matter of streamlining Windows reinstallation on the client systems. There was a time when using

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Disk2VHD – Turn Physical Disks into Virtual Machines

Disk2VHD is a free application that will make a copy of a hard disk from within the OS using Windows’ Volume Snapshot capability. This copy can then be mounted in Windows as a ‘disk’

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How To Shop on Behalf of Clients as a Computer Technician

If a large part of your client base is residential then you may have been asked “shop around” on a clients behalf. The client knows they need to purchase something but want to do it alone because

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Dropbox Portable – Run Dropbox form a USB Drive

Dropbox Portable AHK is a portable version of Dropbox made possible with a small application written in the scripting language AutoHotKey. While this is not a repair tool, there are a huge amount of technicians

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A Short FAQ on IPv6 For Computer Repair Technicians

Few technological shifts in our tumultuous industry have moved as slowly and methodically as the long-proposed shift to IPv6. The confusion surrounding this radical new approach to the way we view networking

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Protecting Your Clients from Device Theft

Most businesses that work with sensitive data and have multiple workstations or servers also make use of alarm systems and theft protection services in case of attempted theft. However, many businesses

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Why Technology Alone Doesn’t Sell Itself

If you build it, he will come. Or so goes the famous quote. I see this phrase as a metaphor guiding the recommendations of some solely profit-driven technicians in the computer repair and tech industry

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Knowing When to Let Go of Bad Computer Repair Customers

Building an expanding customer base is one of the utmost concerns for any growing or budding computer repair business. My Technibble articles consistently focus on the various ways to harness new business

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How to Keep “Geek Speak” Out of Client Conversations

As a fellow technician, I know how difficult it can be to have a simplified discussion with customers about highly technical matters. What is bandwidth? Why do I need an x64 processor instead of an x86?

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