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Are You Prepared?
Are you prepared? Of course you’re prepared to take care of your clients’ needs. But are you prepared in the event that you have to take some time off from work? What I mean by this is, do
VIEW POSTKetarin – Application Downloader and Updater
Today, my job as a computer technician has been made MUCH easier thanks to a member on the Technibble forums recommending this repair tool. A problem I have always had as a technician is keeping the program
VIEW POSTA Penny Richer, A Dollar Poorer
I would like to share with you a story about being a penny richer but a dollar poorer based on personal experience.
VIEW POSTEvery Customer, Every Time, No Excuses
Even good techs make mistakes. The best ones learn as much as they can from them. I had a situation with a client involving hard drive failure, and I screwed up. Here’s what we can learn from ...
VIEW POSTDealing with Client Questions
In my many years of dealing with computer repair clients, I occasionally get asked questions where I have to justify my prices. I have a handful of responses that I use to answer these questions and I
VIEW POSTOnline Backup as Your Only Backup? Think Twice.
These days, online backup companies are popping up all over the place. They are an affordable and convenient backup solution. So why do I have reservations about using them as my only backup solution?
VIEW POSTEasus Partition Manager – The Complete Partition Manager
Free for personal use and $31.96 for professional use, Easus Partition Manager is a great alternative to Symantecs “Partition Magic”. The main features of Easus Partition Manager are the ability
VIEW POSTTell Your Clients Where to Go!
In my last article I wrote about how I couldn’t help one of my clients because I couldn’t open up a certain laptop model. In this article I am going to talk about the next step which is telling
VIEW POSTMy Story About Doing The Right Thing
Yesterday, I had a client bring their laptop into my workshop because it kept turning off after a certain amount of time. My first guess was that it was overheating as I have seen this kind of thing before.
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