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Why Windows RT Should Not Be Ignored by Computer Technicians

On Friday the 26th of October and the days that followed we saw some of the biggest product releases from Microsoft since Windows 95, not just a new version of Windows but the Windows Surface and Windows

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11 Products and Services You Can Up-sell and Cross-sell Your Clients

“Would you like fries with that?” is probably one of the most well-known cross-sells in today’s society. McDonald’s restaurants do this because it simply makes them more money and

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Fighting the Good Fight: An Interview with Malwarebytes Founder Marcin Kleczynski

If you’re involved in serious malware removal these days, chances are that Malwarebytes has a soft spot in your heart. Technicians around the world (including my own company) have been combating

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How OpenDNS Works and Why it Can Benefit Your Customers

Your customers likely have little to no idea what goes on behind the scenes to make the internet a pleasant place for the non-geek. One of these important supporting factors is the technology behind DNS

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Kill the Employee Mindset or your Business is Doomed

Guest Post by Ronn Hanley: On paper my business is three years old. In reality, it began more than 30 years ago. The desire to own my own business isn’t new. I’ve always known that I have less control

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Migrating from Exchange to Google Apps: 3 Marketplace Apps to Fill the Gaps

Microsoft Exchange is without a doubt the 800 pound gorilla when it comes to business email, but the tide is steadily turning. Cloud alternatives like Google Apps and Microsoft’s own Office 365 are

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Serva: Network-Based Windows Installation Made Easy

One of the age-old dilemmas that computer technicians have been trying to solve boils down to a simple matter of streamlining Windows reinstallation on the client systems. There was a time when using

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How To Shop on Behalf of Clients as a Computer Technician

If a large part of your client base is residential then you may have been asked “shop around” on a clients behalf. The client knows they need to purchase something but want to do it alone because

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A Short FAQ on IPv6 For Computer Repair Technicians

Few technological shifts in our tumultuous industry have moved as slowly and methodically as the long-proposed shift to IPv6. The confusion surrounding this radical new approach to the way we view networking

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