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Is Your Business “Leaking”?

Last Friday, I only had a few computers on the bench (which didn’t take long to repair) resulting in me having much of the afternoon free. I took this time “seal some business leaks”. I

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How Interns Have Helped My Business

Guest Post by Lisa Hendrickson, owner of Call That Girl, 15 years experience of supporting client computer issues. Back in the spring of 2008, I had just a few clients but was somewhat bored working by

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The Answer To 2 Common Computer Technician Questions

A few months ago I ran a software giveaway in exchange for some survey answers. There were two questions that came up often amongst the technicians and one of them was: “Where do you draw the line

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Signs You Need To Start Hiring Employees

Guest Post by Lisa Hendrickson, owner of Call That Girl, 15 years experience of supporting client computer issues. For many months now, I have been in need of an assistant, but just couldn’t make

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Avoid This Trap With Clients

There is a common trap that Computer Technicians can fall into. It happens when the Computer Technician goes onsite to the clients location, removes a virus and gets paid. Then, a week later the clients

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My Work Process as a Computer Technician

In the past I have shown you my onsite technician gear. Now, I would like to share my work process with you to give you an idea on how you could start or possibly improve yours. Of course, I am not saying

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Surviving in a World of Cheap Hardware

A few weeks ago, I created a survey for our software competition and one of the problems that frequently came up was many technicians don’t know how to compete against the low price of new computers

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When Will You Be Finished With My Computer?

In today’s day and age, people are relying on computers more and more to complete their day to day tasks. In just the last 5 years I have noticed a change in how 30 to 60 year olds use their computers.

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How To Be A Better Computer Teacher

Computer tuition is something I end up doing a few times every week. Most of the time the client calls me out to resolve a specific computer problem and I often end up fixing it in a very short amount

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