Category Archives for Manage Your Computer Business
Should I Charge Businesses More?
The question “Should I charge businesses more?” recently came up on the Technibble forums and the short answer is yes. Heres why:
VIEW POSTA Look at Regulating The Computer Repair Industry
Every now and then some Computer Repair rip-off story shows up in the media and finds its way onto YouTube (1, 2, 3, 4). After the Technicians on our forums pick up their jaws from the floor at how unbelievable
VIEW POSTHow I Finally “Got” Macs As a PC Technician
As a technician, the Mac culture never really appealed to me. Pretty much anything that can be done on a Mac I can do on my PC. The price of Macs was always a turn-off for me as well. I mean, the highest
VIEW POSTMy Computer Technician Work Process
I would like to share with you my (and many other technicians) process of working on a computer and dealing with a client. I have built up this process over many years after making many mistakes of my
VIEW POSTProviding Computer Training
You may be a brilliant technician, but providing computer training is a completely different game than fixing a computer. It doesn’t rely so much on technical skills; instead it requires social and
VIEW POSTAre You Prepared?
Are you prepared? Of course you’re prepared to take care of your clients’ needs. But are you prepared in the event that you have to take some time off from work? What I mean by this is, do
VIEW POSTA Penny Richer, A Dollar Poorer
I would like to share with you a story about being a penny richer but a dollar poorer based on personal experience.
VIEW POSTEvery Customer, Every Time, No Excuses
Even good techs make mistakes. The best ones learn as much as they can from them. I had a situation with a client involving hard drive failure, and I screwed up. Here’s what we can learn from ...
VIEW POSTDealing with Client Questions
In my many years of dealing with computer repair clients, I occasionally get asked questions where I have to justify my prices. I have a handful of responses that I use to answer these questions and I
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