There are so many mobile devices on the market and in the hands of consumers, and for many brands, each line and model may seem like new territory as far as repairs go. It can be a challenge to cover mobile
VIEW POSTAs Techs, sometimes we lose focus on the customers and clients and focus on the systems we work on, and our social skills can suffer as a result. Perhaps we never had much social skill to begin with, and
VIEW POSTGuest Contribution by Ken Dwight – The Virus Doctor: In October of last year I wrote about what was then the newest and most widespread malware infecting computers worldwide, known as CryptoLocker.
VIEW POSTSometimes when you run your own business, a personal emergency develops that you need to take care of. Your clients need you as well. Fail to respond to their needs and your business will suffer. Coming
VIEW POSTWhen it’s time to grow your business beyond just yourself, one of the biggest concerns computer repair business owners tell me is, “I’m afraid if I bring someone on board, they’ll
VIEW POSTIt happens often. Many customers don’t view their machines with the view that at any time, their data storage hardware could fail. They don’t schedule a backup, and when their hard drive does
VIEW POSTWe’ve all probably had customers from the full range of clients, from those who let you finish the job and refuse to pay anything, to clients who receive the bill and then proceed to give you a large
VIEW POSTWhile many technicians start with residential clients and have aspirations to graduate from them, there are some distinct advantages to staying within that business model. Moving from residential break-fix
VIEW POSTMany computer repair customers come into the shop or call you to fix a relatively simple issue, and you could fix the issue, hand them an invoice, get paid, and leave. You could also turn that simple job
VIEW POST