Category Archives for MSP Management
When Managed IT Clients Demand Same-Day Service
“It’s just a password reset, I can’t wait for another 24 hours!” You may have thought this would no longer be an issue when you ventured to become a managed service provider. When you have a small
VIEW POSTHow to Avoid Clients Breaching your Managed Services Contract
“If it’s not in the contract, then it didn’t happen.” A contract is legally binding for as long as it is in effect. It can also take an electronic form in the modern market. Today, there
VIEW POSTWhen & How to Fire a Managed Services Client
“Some clients just aren’t worth the money, for all the stress that they give you.” You may find yourself in a situation where your clients are no longer profitable. Or it’s just that you no longer
VIEW POSTWhy You Should Aim for a Long Term MSP Contract
When you bring in new clients, you naturally want them to stick around for a long time. That’s how business should go. But there’s a rising popularity of short-term MSP contracts, and managed service
VIEW POSTThree Mistakes You Should Avoid as a MSP
“Experience is the best teacher.” While most people will agree with this proverb, it may no longer be the case nowadays. Technology has made it possible for us to exchange and share information quickly.
VIEW POSTHow to Filter Out Bad Computer Repair Clients
Problem clients can suck the life out of you. Sometimes you have to fire them, but what if you could avoid them altogether? Wouldn’t it be nice if they came with big warning signs: fragile and handle
VIEW POSTShould You Allow Your Technician to Accept Tips from MSP Clients?
“Yes. You will have a happy client and a happy tech.” “No. We’ve accepted a large tip as a business before, and it did not go well.” “Yes. There’s nothing bad about that!” “No.
VIEW POSTHow to Set Your Computer Business Pricing
“The other shop can do this at a lower price.” “If you drop your prices, you’ll have more customers.” How many times do you hear these statements from your customers? If you drop your prices
VIEW POSTWhat You Need to Know Before Hiring Your Next Employee
“Hire character. Train skill.” When business is steadily coming in and you’re struggling to keep up, sooner or later you’ll have to hire someone. But bringing someone in to work for you can make
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