Category Archives for MSP Management
What You Should Know Before Buying an Existing Computer Business
“Look before you leap!” So, you’ve been in the computer repair industry for a number of years. You think you know how to handle customers and run a business. But you’re not a business owner
VIEW POST3 Essential Types of Insurance for your Computer Repair Business
“You broke it, you pay for it. Or I’m gonna sue!” It’s one of those days where you are struggling to focus and you accidentally break a customer’s favorite ornamental vase while doing
VIEW POSTHow to Handle Customers Who are Always in a Hurry
“I can’t wait for two days. I need this fixed, now!” Customers who are in a hurry are nothing new. Business users want to conduct their business quickly and move on. And for some residential
VIEW POSTHow to Help Your Customers After a Tech Support Scam
Tech support scams have been around for a while. These may use many different kinds of approach, but the end result is still the same – to take money from the victim. And it seems that scammers have
VIEW POSTWhen to Fire Your Customers
“I’m not paying for this repair because this modem I bought from you 4 years ago is the problem. This all your fault!” Ever had that customer who’s like a brick wall? Ever had that one client who
VIEW POSTThree Managed Service Customer Types and How To Deal With Them
Managed services are inherently a customer service job. As a result, managed providers will invariably run into problem customers. This can be a challenge, as losing a managed client is much more significant
VIEW POST5 Ways to Deal with a Bad Online Review for your Business
“I feel I was way overcharged for the parts!” “This is the worst and most dishonest business of any kind that I have ever patronized.” “If I could give this business lesser than one star, I
VIEW POSTRetain (Or Lose) Clients With Your Customer Service Skills
Gaining clients is hard enough, so you need to keep them more than satisfied with great customer service. The way you or your staff respond to clients could be killing your business. It can also positively
VIEW POSTHow To Create Practical, Procedure Driven Computer Repair Processes
Written by Jeremy Oaks. Jeremy is a computer science graduate who works in managed IT and programs computer utilities in his free time. How do you organize your repair process? How can you make the whole
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