outlook

Hi, One of my users has managed to turn this on at the top of his inbox in outlook and I cannot figure how to disable it and restore the normal view without all these columns or this header. I don't know what it is called so that is not helping me search for the correct name: The preferred...

I have a client who wants to upgrade from Office 2016 to Office 365. Just wondering what the best way to deal with his current outlook 2016. My Plan, Check 2016 is set up as Imap , check user name and password are known. Backup all outlook folders to PST file Uninstall Office 2016 leaving...

I have one user in an organization whose Microsoft 365 Outlook keeps sending emails from another person in the same organization to the Junk Email folder. The email accounts are IMAP hosted by Rackspace. I have disabled automatic filtering in Outlook's Junk Email Options and added the senders...

A client iPhone, has outlook that was previously configured for Exchange. It's failing to connect to another exchange provider. The exchange account on the mobile has been remove The phone has been factory reset by Apple store. Mobile Outlook has been uninstall, download and re-install Outlook...

Had a call recently from a customer running Outlook 2016 on a Win 10 Home desktop from Lenovo. He wanted to know how to change the default fonts. I directed him to the File > Options > Mail area, then got a call back saying this wouldn't work. Not only did the 'Stationery and Fonts' button...

Hello everyone, I keep having this same issue with this customer and I really need to find a solution. The customer has Google for their mail server but uses outlook on their work stations, most of the user have IMAP set up and works great, but a few of them had pop3 setup at first then we used...

Went to see an old gent recently who has Outlook 2016 installed on his Win 10 Home box with two accounts set up. They're both IMAP and with two different ISPs - one is PlusNet , the other is with Doctors.net. Outlook has been flashing up a message that says (don't have it in front of me) 'IMAP...

Hello everyone, I got a customer that setup their google suite account in outlook using Pop3 years ago and now wants to go IMAP so they can see all of their folders from outlook on other devices. My question is what would be the best way to go about this switch, their pst file is like 17GB...

Hello everyone, I am upgrading a user system and normally use DL7 or my instant housecall app to retrieve the users Outlook password but for some odd reason that email box with the email accounts and passwords does show up any more. And you know the user doesn't have their password, has DL7 or...

Hi, I've run into a bit of a dilemma. Typically most users/companies have their Outlook mail clients setup to automatically login and deal with e-mails. With the main protection being that they have a password for their system login, and the e-mail account itself when first setup. I have a...

Accidentally deleted folder in Outlook with OST files inside. In the basket was not found. How to recover?

Client computer, Win 10 Pro, Outlook 2013. They have an externally hosted POP/IMAP email for their office. Not my choice, I've suggested they move to something better ala Hosted Exchange but they don't want to switch. I can log into the account using webmail (not OWA, this is not Exchange, just...

First thing first, I searched the forums and even saw a couple of threads with ones that I replied to a couple years back, but ultimately no answer. The situation is that my customer is switching from their existing e-mail provider (Using IMAP on all systems) to another e-mail provider. If they...