"There's been a surge in "remote access" scams of late, with more than 8,000 Aussies losing a total of $4.4 million to Telstra, NBN, Microsoft and even NSW Police impersonators."
https://www.gizmodo.com.au/2018/08/scammers-are-pretending-to-be-telstra-and-nbn/
Nothing new here except it seems...