[SOLVED] Acer Aspire ES15 es1-533-p9pv. Freezing + sound

[Kitten Kong]

I'm getting stuck on a laptop here..
Acer Aspire ES15 es1-533-p9pv.
Came in a couple of weeks ago, due to freezing.
Diagnosed it as possible drive failure.
Supplied new ssd, cloned drive over.
since then, client complaining it is still freezing.
Also no sound.
Diag's
Heat sink fan not spinning freely, so swapped hsf this morning.
Had a look at the sound issue, updated sound drivers.
nada.
error code of Windows could not start the Windows Audio service on Local computer.
went into services.msc, checked services running on audio.
it was set to auto, attempted to start it, and get another error message
Windows could not start the Windows Audio service on Local Computer. Error 0x8000706: The endpoint is a duplicate
Did a registry export from my machine and import into this one.
nada. still had the same error code.
So thought, may as well do a complete nuke.
backing up the machine, and its still freezing.
no input from mouse / keyboard.
I'm scratching my head on this one.
Any ideas please, mostest welcome :-D

It is looking like a mobo issue, but I'm hesitant to contact client, and say as well as the drive its the motherboard also..

 

[seashore]

How is it with a WinPE?

 

[Kitten Kong]

I havent tried that yet.

Had an emergancy job come in, which I have just finished. Getting back to this hair puller in a couple of mins.

 

[Larry Sabo]

I had that same error with exactly the same PC make/model and upgrading to 1809 fixed it.

 

[Kitten Kong]

Nice to know. Cheers Larry.

 

[HFultzjr]

I had that same error with exactly the same PC make/model and upgrading to 1809 fixed it.

Well, that's good news.
An update that FIXES something, not BREAKS something.............................LOL.
Good find Larry.

 

[Markverhyden]

I would have booted from a *nix distro. Surest way to rule out software. It's not 100% but probably 99%.

 

[seashore]

@Kraken Any update?

 

[Kitten Kong]

Sorry, been rushed off my feet this week.

Thanks to Larry's suggestion. Following a full hard reset, the pc has stopped freezing, and all sound etc fully working.

Cheers again @Larry Sabo