pcmedicri
Disabled Account
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Happy New Years everyone!
A customer came in with an Acer laptop that turns on, boots to bios, then Windows 7 loads, but it shows a black screen and no login/welcome screen. The mouse cursor appears and you can move it around.
First thing I made a full disk image. Next I ran malwarbytes and picked up 6500 items. When the scan completed, malwarebytes crashes upon removing the detected objects. I run Eset and clean out the objects it finds. I tried to see if it would boot, but nope same black screen issue.
Next I run hitmanpro and it finds 5400 additional items with more than 10 trojans and over 4000 malware items. I removed all that successfully. I reinsert the drive into the laptop and nope it doesnt boot into windows.
Tried system restore and failed due to corruption with the system restore folder. Chkdsk /f /r fixed errors, but it did not get me into windows.
i also did fixboot, fix mbr, ran antirootkits and this drive will not allow me to boot at all.
The hard drive is Hitachi and passes fine. No sector issues.
I even checked the registry hive and made sure the Shell had explorer.exe
I went deeper and noticed something. In regedit, the HKEY_Local_Machine/Services, CurrentControlSet is missing. CurrentControlSet001 and 002 are there. Looking at my other Acer laptop, I see it there. Could this be the reason all of us cant boot? I tried to export the CurrentControlSet registry from a fresh Windows 7 install and import it into the laptop I am working on, but i cant seem to copy.
If I can't get the desktop rolling, I will just factory reset the pc.
Yes, I did search the forums![Smile :) :)](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Thanks.
Edit: Copied System registry and it kept doing restart loops after Windows 7 booted. I know that currentcontrolset is the problem here. Is there a way to copy keys from a registry to another hard drive?
A customer came in with an Acer laptop that turns on, boots to bios, then Windows 7 loads, but it shows a black screen and no login/welcome screen. The mouse cursor appears and you can move it around.
First thing I made a full disk image. Next I ran malwarbytes and picked up 6500 items. When the scan completed, malwarebytes crashes upon removing the detected objects. I run Eset and clean out the objects it finds. I tried to see if it would boot, but nope same black screen issue.
Next I run hitmanpro and it finds 5400 additional items with more than 10 trojans and over 4000 malware items. I removed all that successfully. I reinsert the drive into the laptop and nope it doesnt boot into windows.
Tried system restore and failed due to corruption with the system restore folder. Chkdsk /f /r fixed errors, but it did not get me into windows.
i also did fixboot, fix mbr, ran antirootkits and this drive will not allow me to boot at all.
The hard drive is Hitachi and passes fine. No sector issues.
I even checked the registry hive and made sure the Shell had explorer.exe
I went deeper and noticed something. In regedit, the HKEY_Local_Machine/Services, CurrentControlSet is missing. CurrentControlSet001 and 002 are there. Looking at my other Acer laptop, I see it there. Could this be the reason all of us cant boot? I tried to export the CurrentControlSet registry from a fresh Windows 7 install and import it into the laptop I am working on, but i cant seem to copy.
If I can't get the desktop rolling, I will just factory reset the pc.
Yes, I did search the forums
Thanks.
Edit: Copied System registry and it kept doing restart loops after Windows 7 booted. I know that currentcontrolset is the problem here. Is there a way to copy keys from a registry to another hard drive?
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