Acronis backup to NAS help - or switch?

MrUnknown

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So, a while back I set up a backup system for a client of mine that used Acronis to backup certain folders to a NAS he purchased.

This was working fine for a while but a few issues have come up. So I wanted to ask everyone if they have any experience with this and how I could improve its performance.

I am trying to do incremental backups so the next backups happen fast. I am thinking I might have to do full backups every time if Acronis is trying to copy the backup to the computer, compare the files, then create the new backup.

Acronis doesn't consolidate the backups properly. It was set to keep a month of backups, I saw one on there from 4 months ago. It is supposed to consolidate the backups, but there were like 15 files or so.

It seems when a backup is interrupted for whatever reason, Acronis leaves a temp file on the NAS and never removes it. This is filling up the HDD for no reason and causing the other backups to fail.

I changed some settings a few months back that fixed many of their issues, but one computer with a ton of iTunes music was causing the temp files to be created and fill up the HDD on the NAS for no reason.

So, my questions are, should I use Acronis in this manner for backup up to a NAS device? It seems like it was designed to do it, but it does it very very poorly or I have some very bad settings somehow. My experience with Acronis is mostly for disk images, and I think it is fine for that, but it seems as a regular backup application, it is horrible and useless. At least to a NAS device.

Is the incremental backup not suited for storage on a NAS? There are many ways Acronis could do this to keep network usage down, but they don't seem to be using them. It is like it uses the NAS device as an actual HDD, reading and writing directly to it. Imagine consolidating 3 2GB files over a network, would end up transferring over 6GB of data each time. I don't know if this is what it is doing, but it seems like it instead of trying to do it locally or some other method.

Should I dump Acronis all together? I was thinking about maybe moving them over to another backup application like GFI Backup or TODO Backup, which are both free. They are closer to the traditional "backup" app out there.

Any feedback or suggestions are appreciated. I feel bad because I recommended this setup and it is performing so badly. The client is understanding about my issues, but I still hate it.
 
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Hello MrUnknown,

Thank you for sharing your experiences with our product. My name is Anton and I am writing you on behalf of Acronis Customer Central.

I will definitely help you with resolving these issues, however, since it is unknown at the moment which version of Acronis software you are using, I would recommend the following.

If you have an existing case with us, I would really appreciate if you could get back to me with its number, or, if you do not, can you please submit a support request and provide me with the case number so that I can assist you with fixing these problems.

If you have additional questions, please let me know.

Best regards,
Anton
Acronis Customer Central
 
lol. Let's see if I get a response.

It is True Image 2010.

No, I will not upgrade their computers to see if that fixes it.

I will simplify the question. What is the recommended method and settings for backing up, using Acronis, to a NAS device? Should incremental be used? Or should I use full backups, with incremental and instead of consolidating, just create a new full backup?

I have read that consolidating can take twice as long as a full backup. It also seems that it is failing during the consolidation step.

In total, about 200 GB from 3 computers total is being backed up to a 1TB NAS at different times. But when Acronis fails, instead of deleting the failure, it leaves them there and fills up the HDD. I assume this is so you can recover something if something really bad happens even if your last backup failed.
 
I can see what you are trying to achieve, it may well be an Acronis issue.

I use Synology products.

I have found them simple to set up, with access rights, shared folders, the Data Replicator software will appear over simplified to us techies, but believe me it does it's job very well.

Tried and tested on several business's and trusted with my own data.

Been very happy with it...

Need to know any more, just reply...

Thanks Mike.
 
lol. Let's see if I get a response.

It is True Image 2010.

No, I will not upgrade their computers to see if that fixes it.

I will simplify the question. What is the recommended method and settings for backing up, using Acronis, to a NAS device? Should incremental be used? Or should I use full backups, with incremental and instead of consolidating, just create a new full backup?

I have read that consolidating can take twice as long as a full backup. It also seems that it is failing during the consolidation step.

In total, about 200 GB from 3 computers total is being backed up to a 1TB NAS at different times. But when Acronis fails, instead of deleting the failure, it leaves them there and fills up the HDD. I assume this is so you can recover something if something really bad happens even if your last backup failed.

Hello MrUnknown,

Thank you very much for replying.

I would recommend creating full backups only to avoid any possible consolidation issues.

Consolidation does not take twice as long as a full backup but it does take longer than a full backup because the program has to verify the files and combine them into a new full backup. You can read more about in our user guide on page 159.

It is difficult to say why consolidation fails and why it leaves file traces, we need to check the program logs. You can contact Acronis Customer Central department so that we can resolve the issue for you.

If you have additional questions I would really appreciate if you could get back to me.

Best regards,
Anton
Acronis Customer Central
 
Maybe you can answer this...

Does Acronis offer a tech license for any of their products? We like to use it to image HDDs before we work on them or for backups, but you guys recommend that we buy a new license for each computer we work on, which is simply not going to happen.

Or, can we just use our True Image license we purchase on our own to perform them?
 
As an addition to unknown's question. I use an older licensed version of true image server. I generally slave a customer's drive to that box and create an image. I have only ever had my license installed on one server 2k3 machine, but I have created many images of slave drives on it. It has been my understanding that this is not in violation of the license agreement, however, I have received several differing opinions from acronis support over the years.

Can you tell me if this is ok?
 
Hello MrUnknown and angry_geek,

Thank you for your replies.

MrUnkown, according to our Licensing policy, you will need to have 1 license for each computer our program is used on.
We do not have tech licenses but our Sales team can provide you with volume licensing discounts. If you are interested, I can arrange to have them contact you.

angry_geek, per our Licensing policy it is not a violation if you have 1 computer with multiple attached disks which you are backing up.

If you have additional questions, please let me know.

Best regards,
Anton
Acronis Customer Central
 
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