Ammyy Admin is Horrible, Alernatives?

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GCS

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Ammyy Admin Alernatives?

I purchased Ammyy admin for two reasons.

1) I've seen large companies use it before (GFI Virus Removal Team)
2) It's a one-time fee/cheaper than Teamviewer

Here is the issue though..... it's constantly getting disconnected.
It runs all remote sessions through the ammyy servers which it appears they cannot handle the load.

It's basically garbage with me being disconnected 15 times in a 1 hour session.
I cannot afford some crazy $700+ license right now and it seems nobody has a good monthly rate either.

I just support 1 client at a time for upto 2 hours when I go in remotely.
Ideas?
 
Last edited:
Happy Techinline user here. Been using it for years and has never let me down. I like that I can PAYG it, rather than having to pay a subscription fee that I may or may not get value from . I think it costs us about $7 a sess, but thats variable price depending on how many you go through and at what rate.

http://techinline.com

the interface for end-users is pretty straightforward too

http://fixme.it
 
I've been using Ammy Admin as my main remote support app and have never had disconnection issues. It works great for me, except on a particular HP AIO where the screen resolution only lets me see a chunk of it and I can't scroll/slide to see more. In that one case, I use Techinline, which works great, but I really prefer Ammy. The Techinline price is $5.95/session for a block of 20 sessions now, where it was $3/session for a block of 20 sessions when I bought my last batch. Still well worth the price and it avoids the need to run a server, dyndns, etc.
 
GCS said:
I purchased Ammyy admin for two reasons.

1) I've seen large companies use it before (GFI Virus Removal Team)
2) It's a one-time fee/cheaper than Teamviewer

Here is the issue though..... it's constantly getting disconnected.
It runs all remote sessions through the ammyy servers which it appears they cannot handle the load.

It's basically garbage with me being disconnected 15 times in a 1 hour session.
I cannot afford some crazy $700+ license right now and it seems nobody has a good monthly rate either.

I just support 1 client at a time for upto 2 hours when I go in remotely.
Ideas?
Click to expand...

I have been using Ammyy and have only had a couple drop offs, I've been looking for one with more features like a customizable host app, but cant justify the big $$$. I came across news that "Remote Utilities" was now free and I've been playing around with it. It has a nice feature where theres a easy one-click customizable host app, but can't find a way to run it as a service (for rebooting) without the client having to install the whole host application.
 
Ammyy has been running better on the last few runs.
I have a ticket open but I think maybe their servers were just swamped.
 
ell said:
I have been using Ammyy and have only had a couple drop offs, I've been looking for one with more features like a customizable host app, but cant justify the big $$$. I came across news that "Remote Utilities" was now free and I've been playing around with it. It has a nice feature where theres a easy one-click customizable host app, but can't find a way to run it as a service (for rebooting) without the client having to install the whole host application.
Click to expand...
Their site says free on up to 10 computers. Has that changed recently? Ten is not a viable number, unless it's ten hosts running in unattended mode but more otherwise.
 
Larry Sabo said:
Their site says free on up to 10 computers. Has that changed recently? Ten is not a viable number, unless it's ten hosts running in unattended mode but more otherwise.
Click to expand...

yeah, I wasn't sure how to take that, he had an answer from my post http://www.technibble.com/forums/showpost.php?p=432317&postcount=28

doesn't matter, I'm not using it. I'm finding to run it as a service its too involved for the customer, they have to install a complete host program, the one-click is nice though for quick sessions, you can put your logo on it too.
 
I just pay for my license, customers use free version.
This was approved over a support ticket I had with the company.
 
I like Ammyy, do you know if it has a show black screen function for the paid version? I'd like that so I wouldn't have to deal with 20 questions from the customers while I'm working.
 
ell said:
I like Ammyy, do you know if it has a show black screen function for the paid version? I'd like that so I wouldn't have to deal with 20 questions from the customers while I'm working.
Click to expand...

No, unfortunately they don't offer that feature.
 
GCS said:
I purchased Ammyy admin for two reasons.

1) I've seen large companies use it before (GFI Virus Removal Team)
2) It's a one-time fee/cheaper than Teamviewer

Here is the issue though..... it's constantly getting disconnected.
It runs all remote sessions through the ammyy servers which it appears they cannot handle the load.

It's basically garbage with me being disconnected 15 times in a 1 hour session.
I cannot afford some crazy $700+ license right now and it seems nobody has a good monthly rate either.

I just support 1 client at a time for upto 2 hours when I go in remotely.
Ideas?
Click to expand...


I use Logmein. I guess its expensive but its reliable and has great features. I never get disconnected and the app rarely crashes. I was able to get 50 seats for $1500ish annually. You can also install it on servers.

The only thing I dont like is its a proactive program only. Hard to walk new clients through install. I use logmein rescue for those. Otherwise its perfect for clients you have on retainer.
 
I used ChunkVNC for a while, when I was running a business out of my house. It was great, brand-able, easy to set up for multiple techs, had reboot and reconnect in safe mode, and it was free. Was written in AutoIT language, if I remember right, and was easy to modify. The only thing was, I had to have a repeater set up, I used a perl script on my Linux server, which would tell me connection codes of anyone connected to my repeater. It could, or could not, be installed as a service, but reboot and reconnect in safe mode only worked when installed as a service.
 
Sorry to bump an old topic but I just wanted to say a few notes about ammyy since I used it for a short bit.

below is a list of command line flags
-connect
connect to specific ID or IP, for example “-connect 123456” or “-connect 192.168.1.104”

-startclient
simulate pressing “Start” button on main windows after launching Ammyy Admin

-notstartclient
prevent starting client if it’s set in the settings

-showversion
Show message box with version and building date & time and Exit

-setsettings
Show settings dialog and Exit

-minimize
Minimize main window

-install
Install Ammyy Admin as service and Exit

-remove
Remove Ammyy Admin as service and Exit

-log
log debugging info into file
Click to expand...

I created a custom install using NSIS that would use the -install flag and start the service for unattended sessions.

I would recommend using Ammyy Customizer to add a password to your Ammyy exe and encrypting the exe using something like ASPack for further protection.

Ammyy also offers a self hosted server technically it requires a corporate license but that was not required for 2.X and the repeater for 2.X can still be found via google.

I no longer use ammyy and have to say while ammyy is very capable I feel screenconnect is worth every penny.
 
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