Blocked email by a Baracuda

[Velvis]

I have a client who is trying to send an email to a town hall. She is getting a reply saying her IP is reported as poor. In the reply email there is a link to a Baracuda page that allows you to test your IP. When I test it, it does come back as poor.

What is a little puzzling is they use hosted email, so there is no email server on that IP address. So I am not clear if the problem is truly at the client site or is an issue with the hosted email service.

Whats the best way to remedy this?

Thanks.

 

[digisafe]

Sounds Like a problem at the receivers end

if your customer can send to everyone else ok, then the town hall has spam filters that are blocking/rejecting emails.

 

[Velvis]

Yes, it looks like the town hall has a Barracuda spam filter, which is saying our IP is "Poor"

No one else is having trouble sending emails elsewhere.

Why would the Barracuda report us as "Poor"?

 

[NYJimbo]

I would think you could go to barracuda and find out more info.

 

[TimJacobs]

I would think you could go to barracuda and find out more info.

That would be asking to much......

 

[Eagle21]

Perhaps the client's machine, (or a machine on the client's network, or the mail server) has malware, is sending out spam, and has got itself added to an email/spam blacklist.

Try using a email blacklist checking site like this
http://mxtoolbox.com/blacklists.aspx
to check if any of the computers are blacklisted.

 

[YeOldeStonecat]

Barracudas are a bit more sensitive and reject rather than putting in a quarantine at times...

You can have the persons who manages it for the town hall white list your clients IP.

The better approach would be to fix the problem..because Barracudas are strict and use legit spam scoring methods...so this is a "shot across the bow" telling you the setup of your client is not clean. And this will happen more...and more...and more...as your client sends to other recipients.

*Reverse DNS/PTR setup correctly?
*Does your client send out any mass e-mails? If so....should use a mail marketing host instead of your own server. Sending out globs of mail in bursts will hurt your servers score.
*On a static IP I hope?

 

[NYJimbo]

http://www.barracudacentral.org/lookups

FILLER........................

 

[ComputerRepairTech]

Perhaps the client's machine, (or a machine on the client's network, or the mail server) has malware, is sending out spam, and has got itself added to an email/spam blacklist.

Try using a email blacklist checking site like this
http://mxtoolbox.com/blacklists.aspx
to check if any of the computers are blacklisted.

/\_This. Doesn't matter whos mail server it is, if the users IP is an IP that has sent out spam in the past (likely from a malware infection like a worm etc) it can be flagged.

 

[ArtemusComputerTechnology]

Check the settings on the barracuda...

 

[jbartlett323]

The problem is this email is Hosted. Its the Host's IP that is getting the bad rap (and is measure by not only IP, but the Domain it is registered to, i.e. the host). The problem isn't even necessarily the Host's either, but some site they hosted/are hosting has done the spamming. Many hosts run multiple sites from the same IP's...

I have had the exact same problem with my email. I have friends at a past job who have ran a barracuda for many years. When I started my company, I tried to send them emails, only to get blocked because the Host was listed Poor. Since it's not something the Host can change (the sites they host just get em back on the list), the only option is to have the Admin of the barracuda White List the senders Domain or particular email address.

 

[YeOldeStonecat]

The problem is this email is Hosted. Its the Host's IP that is getting the bad rap (and is measure by not only IP, but the Domain it is registered to, i.e. the host). The problem isn't even necessarily the Host's either, but some site they hosted/are hosting has done the spamming. Many hosts run multiple sites from the same IP's...

Same rules apply if it's "hosted"....it hasn't been mentioned who does the hosting. A friend next door? Or did they mis-use the term hosted and really meant "we have it here?" Does the host host e-mail for others? All valid questions. We ourselves also host for many of our clients.