PCS
Member
- Reaction score
- 14
- Location
- Wirral, UK
I'm a tech with a small UK it firm. We have a customer that had decided to have all their laptop HDD encrypted, which others people in my firm did. A few days ago I was given one of their laptops to rebuild. I followed the normal steps I do to backup and the wiped and reloaded os. Came to restore data, could mount image but not see any files?
Checked image integrity , all OK, still can't see data. Restored image to a ext drive, could see partitions, no free space but no data.
Was about to throw in the towel an say image was bad and data gone and from now on I will mount every image before wiping PC as I've not had a bad image in a long time and will just have to spend 5 mins more on every job.
Then someone remembered about drive encryption and I had to restore the image to the laptop, start over again backing up data using Comodo backup - file and folder copying. Still going after 4 hours when I went home. So far I spent about 3 days on this and now got to start over, but a little wiser.
So the question is if I got a PC/laptop in either from a new customer or a customer that was tech savvy and encrypted their own drive is there a way to tell before I spend 3 hours making an image (that's how long it took the first image to complete) and then find out the image didn't work. I know I could ask but I don't always pick up the equipment and if the encryption was done by the previous IT co, the end user may not know.
Checked image integrity , all OK, still can't see data. Restored image to a ext drive, could see partitions, no free space but no data.
Was about to throw in the towel an say image was bad and data gone and from now on I will mount every image before wiping PC as I've not had a bad image in a long time and will just have to spend 5 mins more on every job.
Then someone remembered about drive encryption and I had to restore the image to the laptop, start over again backing up data using Comodo backup - file and folder copying. Still going after 4 hours when I went home. So far I spent about 3 days on this and now got to start over, but a little wiser.
So the question is if I got a PC/laptop in either from a new customer or a customer that was tech savvy and encrypted their own drive is there a way to tell before I spend 3 hours making an image (that's how long it took the first image to complete) and then find out the image didn't work. I know I could ask but I don't always pick up the equipment and if the encryption was done by the previous IT co, the end user may not know.