Dell G5 5500/Microphone problem.

GTP

GTP

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Client has a Dell G5 5500 with fully updated Windows 10 20H2 that wont recognise headphones with a built in microphone when plugged into the mic port.
Leaving the headphone/microphone combo plugged in and rebooting the PC makes it work perfectly.
Unplugging and reinserting after bootup causes it to be unrecognised.
I've uninstalled/reinstalled the sound drivers from Dell website, prowled through the BIOS, tried my own headset/microphone, tried a new set from stock, checked every setting I can possibly find but still cant get it to be recognised unless they are plugged in before bootup.
Restarting "Explorer" will get it to work if plugged in after bootup; about 2 times out of 10.
Any help appreciated.
TIA
 
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Diggs said:
Did you set your defaults in Control Panel - Sounds?
Click to expand...
This. Are there more than one sound device in device manager or the sound control panel applet? Some systems even laptops have a second sound device tied into the video card for HDMI sound. If you’re plugged into an external monitor via HDMI it can fail to notice the headphones as the hdmi has priority.
 
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nlinecomputers said:
This. Are there more than one sound device in device manager or the sound control panel applet? Some systems even laptops have a second sound device tied into the video card for HDMI sound. If you’re plugged into an external monitor via HDMI it can fail to notice the headphones as the hdmi has priority.
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No external monitors but there are 3 sound device drivers installed; Intel, nVidia and Realtek.
I could try disabling each as a test?
phaZed said:
Double check your chipset drivers, especially the Serial IO driver which facilitates inter-device comms.
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Thanks Arron, I'll do this shortly.
 
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Ok...Sooo...
I disabled each driver with a reboot between each one.
Microphone works if left plugged in during reboot but does not work if unplugged and reinserted after bootup.
I tried disabling only one driver at a time. Same thing happens.
I updated the BIOS even though the version from Dell is the same as what it had.
I updated the Intel Chipset Drivers from Dell. No change.

Unplugging the microphone/headset and reinserting while booted shows as "Headphones" and "Headphones (Microphone)" with a popup above the sound icon
selecting either does nothing.
I am unable to change from "Speakers (Realtek Audio)" to anything else in "Settings >Sound > Choose your output device"
The microphone shows in "Input" and the sound bar moves when I speak but their is no output to the headphone speakers, but there is out put to the built in speakers.

Sound Control Panel shows a microphone but no "headphones."

Thanks everyone for your input. (no pun intended)
 
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nlinecomputers said:
Dell only shows Realtek drivers on the download pages. Uninstall the Intel audio driver.
Click to expand...
If I uninstall the Intel sound driver it reinstalls after reboot.
If I disable the Intel drivers (there are 2 of them) sound doesnt work at all - no sound output.
Disabling any of the 4 sound drivers that are currently installed does weird stuff like stopping audio output to internal or external speakers.

The Intel drivers on Dells page are the Intel IO Chipset drivers, as @phaZed suggested I should update. :)
 
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Computer Bloke said:
For this kind of thing I usually turn off automatic driver updates and then use SDIO to install the oldest WHQL drivers that'll work. Old and working is better than new and broken - new and working is needless luxury.
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Thank you.
Hmmm....Interesting.
Now where's that USB with SDIO on it?

I'm one step away from blowing the Windoze install away and reinstalling a "non Dell" copy.
 
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