[SOLVED] Dell Latitude Won't Charge

[Appletax]

Dell Latitude E6440.

Put a new DC port in (not soldered) and tried a different power adapter.

Says the power adapter is either unknown or not installed.

What to do? New motherboard? Computer seems to work fine otherwise.

Customer stated:

"I have a Dell e6640 I bought from you and the cord fried and I think it messed something up on the charging port of the computer because our secondary charger which worked before doesn’t charge it now."

 

[Porthos]

Says the power adapter is either unknown or not installed.

Needs to be a Dell-branded cord and of proper wattage. Ches the service tag to see what it sipped with.

 

[sapphirescales]

Eh, it happens sometimes. This is why I always have a spare of every Latitude on hand. Not worth the time/effort to replace the board. Swap it out and put it in the "for parts" pile. It really sucks that the only three business class choices are Dell, HP, and Lenovo.

Dell: This adapter crap.
HP: Lower quality/more likely to break - almost a toss-up between a Probook/Elitebook or a regular home class from another brand.
Lenovo: Ugly as sin and they tend to put the model number right in the most obvious place, which makes price-shopping far too easy.

I sell 80% Dell Latitudes and 20% HP's for the clients that are more picky about looks. Lenovo has been releasing more attractive models in the last few years, but I won't be selling them until I can get them for $200 to $300 and resell for $600 to $900. I love the E5450's. Can pick those up A grade all day long for $250 apiece and resell for $700+. I also picked up a huge lot of HP Elitebook Folio's for $82 apiece. I sell them for $499. Only 120GB SSD's, but they're perfect for clients that don't store much. Unfortunately they're mSATA, which makes them expensive to upgrade, and the SSD is incredibly difficult to replace (thanks HP for the shortest keyboard cable in the history of keyboard cables!).

 

[Appletax]

I misread what she was saying. It just needs a new battery. It works fine with the battery out of it.

 

[Appletax]

Eh, it happens sometimes. This is why I always have a spare of every Latitude on hand. Not worth the time/effort to replace the board. Swap it out and put it in the "for parts" pile. It really sucks that the only three business class choices are Dell, HP, and Lenovo.

Dell: This adapter crap.
HP: Lower quality/more likely to break - almost a toss-up between a Probook/Elitebook or a regular home class from another brand.
Lenovo: Ugly as sin and they tend to put the model number right in the most obvious place, which makes price-shopping far too easy.

I sell 80% Dell Latitudes and 20% HP's for the clients that are more picky about looks. Lenovo has been releasing more attractive models in the last few years, but I won't be selling them until I can get them for $200 to $300 and resell for $600 to $900. I love the E5450's. Can pick those up A grade all day long for $250 apiece and resell for $700+. I also picked up a huge lot of HP Elitebook Folio's for $82 apiece. I sell them for $499. Only 120GB SSD's, but they're perfect for clients that don't store much. Unfortunately they're mSATA, which makes them expensive to upgrade, and the SSD is incredibly difficult to replace (thanks HP for the shortest keyboard cable in the history of keyboard cables!).

Fricken wish I could make those margins. No one would buy anything from me if I had that much of a markup. Tomorrow I am selling a desktop for $180 that I paid $75 for and I think that is flipping amazing margin-wise.

 

[Big Jim]

After sending her the invoice, she said, "thank you so very much. I’ll see you tomorrow at 5:30. "

its always nerve racking not knowing how the customer is going to react.

I have a refurb in right now that I sold and windows has some how corrupted, none of the restore points work nor does rolling back any of the updates.
Its most likely a windows update that has nerfed things, but I noted that one of the restore points reference revo uninstaller.
and the sticker that we put on every machine that leaves our shop had been replaced by a "Joe Bloggs, repairs and tuition" sticker.

so god knows what he has been doing to it (I happen to know who he is and i believe him to be above pizza tech level)