error 9c or 0x9c computer shuts down after few minutes then restarts!

[bosanci28]

is there anyone can help with this problem,
got a pc to fix from a customer with shutting down and restarting problem!

i am not a pro in fixing this computers as i start not long ago doing this ,so i am learning all this tricks ...

anyway here is the info from appcrashview:

it has a :
msi board h55m-e23
with win7 64bit ultimate 8gb ram 250gb hdd
intel r core tm i3 cpu
550@3.20ghz

report:

>>>>>>>>>
Version=1
EventType=BlueScreen
EventTime=129677589629039207
ReportType=4
Consent=1
ReportIdentifier=b1e7088b-2107-11e1-ac99-6c626d87afa6
IntegratorReportIdentifier=120711-30279-01
Response.type=4
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Windows\system32\wer.dll
UI[3]=Windows has recovered from an unexpected shutdown
UI[4]=Windows can check online for a solution to the problem.
UI[5]=&Check for solution
UI[6]=&Check later
UI[7]=Cancel
UI[8]=Windows has recovered from an unexpected shutdown
UI[9]=A problem caused Windows to stop working correctly. Windows will notify you if a solution is available.
UI[10]=Close
Sec[0].Key=BCCode
Sec[0].Value=9c
Sec[1].Key=BCP1
Sec[1].Value=0000000000000000
Sec[2].Key=BCP2
Sec[2].Value=FFFFF80000BA8BB0
Sec[3].Key=BCP3
Sec[3].Value=0000000000000000
Sec[4].Key=BCP4
Sec[4].Value=0000000000000000
Sec[5].Key=OS Version
Sec[5].Value=6_1_7601
Sec[6].Key=Service Pack
Sec[6].Value=1_0
Sec[7].Key=Product
Sec[7].Value=256_1
File[0].CabName=120711-30279-01.dmp
File[0].Path=120711-30279-01.dmp
File[0].Flags=589826
File[0].Type=2
File[0].Original.Path=C:\Windows\Minidump\120711-30279-01.dmp
File[1].CabName=sysdata.xml
File[1].Path=WER-84396-0.sysdata.xml
File[1].Flags=589826
File[1].Type=5
File[1].Original.Path=C:\Users\ownerboss\AppData\Local\Temp\WER-84396-0.sysdata.xml
File[2].CabName=Report.cab
File[2].Path=Report.cab
File[2].Flags=196608
File[2].Type=7
File[2].Original.Path=Report.cab
FriendlyEventName=Shut down unexpectedly
ConsentKey=BlueScreen
AppName=Windows
AppPath=C:\Windows\System32\WerFault.exe
>>>>>>>>>>>>>>

now what i did ,for some reason i have restarted the pc and i run the soft from msi "live update5" and is going for at least 30 minutes and did not shut down yet,

hmm,now i dont know for sure if maybe under load if opening more programs will go into shutting down or maybe is there a soft or driver that will do that..

any advice will appreciate!

thanks

 

[Slaters Kustum Machines]

Check if it's overheating or if bad RAM. To me sounds like an over heating issue. Check to see if all fans are working and heatsinks and fans are clean.

http://www.faultwire.com/solutions-fatal_error/MACHINE-CHECK-EXCEPTION-0x0000009C-*1165.html

 

[bosanci28]

Check if it's overheating or if bad RAM. To me sounds like an over heating issue. Check to see if all fans are working and heatsinks and fans are clean.

http://www.faultwire.com/solutions-fatal_error/MACHINE-CHECK-EXCEPTION-0x0000009C-*1165.html

hi,the system has 2 big fans and 1 on the cpu ,they are working fine,also there is no dust build on it.

now,after starting the pc about 1hr ago,everything was working right ,i left it alone to run,till i try to install a small software to check for cpu if overheating,and then bingo all freeze up and then i got the blue screen again!

code:

stop: 0x0000009c
0000000000000000
FFFFF80000BA8BB0
0000000000000000
0000000000000000

it looks like it does not like to go under load,
will check the memory ram i guess from dos to see what will come out,
the ram was changed about 9 /m ago they said to the to 2 pc of 4gb each 10600.

thanks...

 

[Boston Pro Comp Serv LLC]

I would check the RAM and the HDD, use the UBCD or something similar.

 

[bosanci28]

hi,
got it,
thanks.........

 

[Boston Pro Comp Serv LLC]

What ended up being the culprit?

 

[bosanci28]

hi,
the pc still running on the memtest+
and is at pass 12 with 0 errors!,so i think the memory cards are okay,
i guess a driver is doing that ******** down,and i test the cpu if is overheating with 2 softwares and it was at normal,so my conclusion is one of the programs i guess,
i have to do more tests,if not will just do a clean install.

thanks