timeshifter
Well-Known Member
- Reaction score
- 2,281
- Location
- USA
Another Microsoft cluster-bleep!
Customer's old laptop died. He used it while employed by a company that used Microsoft 365 for email and apps. He doesn't work there anymore.
He bought a new laptop. I restored his data from the old drive using Fabs. Picked his Outlook stuff as he had both business and personal accounts. Bought a new sub to Microsoft 365 Personal. After installing and activating Office I'm getting:
"Tell us the account you want to use to open autodiscover.xml" and it prefills his old work account. If I try to plug in the personal email it just reverts back the work email.
Google results all point to a lot of frustration and no clear answers. Since it's a brand new machine and the customer is not in a rush I'm going to nuke and pave and try to avoid restoring anything related to the old work account.
Customer's old laptop died. He used it while employed by a company that used Microsoft 365 for email and apps. He doesn't work there anymore.
He bought a new laptop. I restored his data from the old drive using Fabs. Picked his Outlook stuff as he had both business and personal accounts. Bought a new sub to Microsoft 365 Personal. After installing and activating Office I'm getting:
"Tell us the account you want to use to open autodiscover.xml" and it prefills his old work account. If I try to plug in the personal email it just reverts back the work email.
Google results all point to a lot of frustration and no clear answers. Since it's a brand new machine and the customer is not in a rush I'm going to nuke and pave and try to avoid restoring anything related to the old work account.