HCHTech
Well-Known Member
- Reaction score
- 4,025
- Location
- Pittsburgh, PA - USA
I have a one-person company that uses Google Workspace for everything and reported this problem starting 3 days ago. When she is logged into her Gmail, the little status box to the right of the "Search all conversations" bar frequently switches from "Active" mode
to offline mode.
When it's offline, of course things don't work, so this kind of a big deal. If you refresh the browser page, it comes back as Active, but soon switches to Offline again.
The computer has plenty of disk space, the internet connection is fine (I remoted in for about an hour to troubleshoot and her 1Gbs FIOS connection seems rock solid, and she is only using 15GB of space between Drive and Gmail, so it's not a storage issue with them. She is wired to the router, not using wifi. I tried setting an individual user storage limit of 50GB just for fun (her account should allow 100GB I think). No change.
She's using the latest version of Chrome, disabling the small handful of extensions she has made no difference, and AV and malware scans on her computer came up clean. She's running Win10 Pro 21H2. The problem is the same in Edge. Switching to using Google's public DNS made no difference. Clearing out the Chrome cache made no difference.
She tried for a few minutes using a Microsoft Surface she had as a spare and the problem was NOT happening there - it stayed in Active mode for the 10 or 15 minutes we had it running. That points to something about the computer.
Her computer is a 9th gen i5, 16GB RAM, a 512GB SSD and a discrete graphics card, an Nvidia Quadro P620. Normal Office apps and the like work just fine.
I'm thinking we're going to have to open a ticket with Google, although I'm not hopeful about that. Is there anything else I might try?
to offline mode.
When it's offline, of course things don't work, so this kind of a big deal. If you refresh the browser page, it comes back as Active, but soon switches to Offline again.
The computer has plenty of disk space, the internet connection is fine (I remoted in for about an hour to troubleshoot and her 1Gbs FIOS connection seems rock solid, and she is only using 15GB of space between Drive and Gmail, so it's not a storage issue with them. She is wired to the router, not using wifi. I tried setting an individual user storage limit of 50GB just for fun (her account should allow 100GB I think). No change.
She's using the latest version of Chrome, disabling the small handful of extensions she has made no difference, and AV and malware scans on her computer came up clean. She's running Win10 Pro 21H2. The problem is the same in Edge. Switching to using Google's public DNS made no difference. Clearing out the Chrome cache made no difference.
She tried for a few minutes using a Microsoft Surface she had as a spare and the problem was NOT happening there - it stayed in Active mode for the 10 or 15 minutes we had it running. That points to something about the computer.
Her computer is a 9th gen i5, 16GB RAM, a 512GB SSD and a discrete graphics card, an Nvidia Quadro P620. Normal Office apps and the like work just fine.
I'm thinking we're going to have to open a ticket with Google, although I'm not hopeful about that. Is there anything else I might try?
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