[REQUEST] Grrr Outlook looping won't accept gmail address

[InHomeComputerHelp.com]

HP one year old desktop
Embarrassed to say I did't check the version of Outlook but I know it's not O365 she has no MS account
Outlook was working fine up to two days ago
Now when she tries to input her Gmail account it just keep looping back to that popup screen asking for her email address or phone number
Doesn't recognize phone number and still loops back when I input her gmail address.

Ccleaned it just in case
Checked for viruses
Turned on Google security for less secure apps
Changed imap to googlemail
Removed Webroot av
Went back in system history (did that first)
Gmal .com works she's logged in and getting mail
Checked setting to receive and send email
Before me someone reinstalled outlook for her

I think that's it. Someone probably has a one line suggestion for a fix so I can slap my hand to my forehead. Right now I'm using my fist

Rick

 

[Porthos]

but I know it's not O365 she has no MS account

You do not have to have your computer logged in to an MS account to have 365.

 

[InHomeComputerHelp.com]

You do not have to have your computer logged in to an MS account to have 365.

Thanks for that. Good to know in the future. Any suggestions as to a fix?

 

[Porthos]

Any suggestions as to a fix?

Nope, I do not have anyone using gmail with outlook.

 

[InHomeComputerHelp.com]

Think I got it. I need to generate an app password.

Rick

 

[InHomeComputerHelp.com]

Nope, I do not have anyone using gmail with outlook.

Is kind of a weird combination. I dislike computer based email software. It's a magnet for the puppy dog look.

Rick

 

[Mick]

I ran into this a while back. There's some info here which may help.

 

[Markverhyden]

Think I got it. I need to generate an app password.

Rick

That's my go to these days on Gmail and 3rd party email clients. After having spent hours doing all kinds of things it always seem that I end up having to create/recreate an app password. So now that's the first step.

 

[Sky-Knight]

Yet another reason to use O365, current versions of Outlook support Google's native Auth, including 2FA. So you just feed it the email address and login.

Should be the same case on any fully patched 2016/2019 office installation. 2012/2010 cannot. 2012 can be changed via a registry edit to support MS's 2FA, but I haven't seen it work for Google's. So if you're there you're forced back to app passwords.

 

[InHomeComputerHelp.com]

Unbelievably or believably since it's MS and Gmail. Setting up an app password didn't work. The only thing I can think of is creating a new account, dragging and dropping into the new. Deleting the old account. Recreate the old account using the app password then dragging everything back again. Fortunately I have convinced her to go straight to Gmail.

Rick

 

[callthatgirl]

Rick, my buddy....why give up! I can help tomorrow, she will be very thankful.

 

[Sky-Knight]

When in doubt... export everything, snag a copy of their signature, and rebuild the Outlook profile!

That mail applet in the control panel is your friend!

 

[InHomeComputerHelp.com]

Rick, my buddy....why give up! I can help tomorrow, she will be very thankful.

Yeah I thought about you