HIPPA Compliant document portal for dental office recommendation?

[thecomputerguy]

Anyone have a recommendation for this? ... were looking for the absolutely simplest portal for the dental office and the client so the portal doesn't get rejected by the users or the patients.

If they end up having to do tech support for their patients to get them access to the secure portal then they aren't going to be happy.

 

[YeOldeStonecat]

Healthcare | ShareFile

www.sharefile.com

 

[britechguy]

If they end up having to do tech support for their patients to get them access to the secure portal then they aren't going to be happy.

Then, I hate to say it, they're not going to be happy.

Even if 95% of the patients can deal with this all by themselves, I can guarantee you, and you should warn them, that the remaining 5% will not, and they will have to learn over time what "the usual screw ups" are and how to remedy them. Essentially, they will develop their own tech support script based on what the "screw up characteristics" of their real patients are. There is no way around this. It's also not all that onerous once "the usual suspects" have been identified and you have instant cures.

 

[britechguy]

@Markverhyden

I'm often shocked that the idea that anything, at all, no matter how easy to use for the vast majority, will be "intuitive to all" has persisted.

I absolutely despise the use of the word "intuitive" when it comes to UIs in general, as I've yet to see anything that is truly "intuitive," which means that a complete, utter neophyte with zero experience should be able to intuit what to do. I've never once seen that happen.

 

[thecomputerguy]

Healthcare | ShareFile

www.sharefile.com

Alright so I dug into this and it really seems about as easy as it could be (in my eyes) with the Sharefile Outlook plugin. The pricing seems like we have to go with at a minimum the $75 per month option for HIPAA.

What makes the premium version HIPAA compliant? Is automatically HIPAA compliant just by using that license?



Also wondering if you have experience using it yourself?

In Outlook there is the option to attach a file using the Sharefile plugin and as far as I am aware attached files are always encrypted and the client is ALWAYS required to create a Sharefile account to access them. There is also the option to encrypt the email itself so even the body of the email requires you to login to Sharefile.

When they are sending encrypted docs should the entirety of the email be encrypted? Body and attachment's to fulfill HIPAA?

 

[Sky-Knight]

I can echo the suggestion for ShareFile. I can configure SharePoint to do all of this, but it's a TON of work. Not worth it for smaller orgs to reinvent the wheel in such a way.