HCHTech
Well-Known Member
- Reaction score
- 4,203
- Location
- Pittsburgh, PA - USA
I spent a frustrating few hours troubleshooting a title company client of mine's main mission-critical software. It had stopped printing. It's a locally-installed software that uses a web-based database.
In any event after a pleasant 2-hour call with their tech support, it turns out their software has trouble with 3 recent dot net updates. KB4014508, KB4014511 & KB4014588. Uninstalling these three updates on all of the computers solved the problem.
Ok, now to keep it from happening again, I wanted to block them in our RMM (SW MSP = Max). They are on a domain, but WSUS is disabled. So anyway, I go in to change the setting on these patches, but I can't find them. Obviously they were installed, so they must have passed through the system, but they are on no listings I can find. My only guess is that they were superseded by other updates - so I go looking for a way to confirm that, but it doesn't appear there is one.
The problem updates are the May Security and Quality Rollups for dot net 4.6.1 and 4.6.2 which I found here.
It's possible (even likely) that Max just isn't accounting for these correctly in their system. If I do a search for updates on one of their computers where they were uninstalled to fix the problem, the problem updates do not show as available. So maybe they were pulled or replaced?
In any event, it doesn't look like I can specifically prevent them, so i hope they don't mysteriously reinstall and break things again.
In any event after a pleasant 2-hour call with their tech support, it turns out their software has trouble with 3 recent dot net updates. KB4014508, KB4014511 & KB4014588. Uninstalling these three updates on all of the computers solved the problem.
Ok, now to keep it from happening again, I wanted to block them in our RMM (SW MSP = Max). They are on a domain, but WSUS is disabled. So anyway, I go in to change the setting on these patches, but I can't find them. Obviously they were installed, so they must have passed through the system, but they are on no listings I can find. My only guess is that they were superseded by other updates - so I go looking for a way to confirm that, but it doesn't appear there is one.
The problem updates are the May Security and Quality Rollups for dot net 4.6.1 and 4.6.2 which I found here.
It's possible (even likely) that Max just isn't accounting for these correctly in their system. If I do a search for updates on one of their computers where they were uninstalled to fix the problem, the problem updates do not show as available. So maybe they were pulled or replaced?
In any event, it doesn't look like I can specifically prevent them, so i hope they don't mysteriously reinstall and break things again.
