Hp notebook win 7 black screen of death

[Galdorf]

I have a customers machine, did a full scan for virus/spyware was clean
Did a chkdsk no errors was clean
Machine has boot spash loading windows with ms color flags goes to a black screen with movable cursor, can't crel-alt-del to get task manger, 3 tap shift nothing.
Tried a system restore from repair console said it was successful no errors ,same thing, then tried system restore again, says there are no restore points.

Anyone have any ideas i even looked for 0 byte dll files no dice.

 

[Peaceful]

What does safe mode get ya? Sounds like she's hanging on a device driver. Did this HP come with win 7 or an upgrade?

 

[Vicenarian]

With XP, I know you could enable boot logging through the safe mode dialog, and it would save a log file for you somewhere that lists startup processes. Might help in determining what process is causing the machine to hang?

/noob guess


edit: here

http://www.watchingthenet.com/how-to-enable-boot-logging-for-fixing-startup-problems-in-windows.html

 

[Galdorf]

It had win 7 upgrade it is just faster to backup n&p there are not enough tools to fix a non-bootable win 7 install.
That is one of the reasons why win 8 is in works vista and windows 7 is too hard to fix if you can't get it to boot and i find 99% time system restore never works it always say there are no restore points.

 

[studiot]

We've been through this before. There is even a Microsoft hotfix (ha).

Sometimes you can fix it, sometimes you can't, there is no single source or fix.