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- Location
- Edmonton, AB
I have come across an infection that I have not had any dealings with and am in need of assistance or advice. Here is the scenario:
Client called me saying that her monitor is showing everything in a tinge on Green, blue or red randomly when she turns on the computer. Which ever color is displayed stays that way for the duration of when the computer is turned on but the color may change to a different one when the PC is restarted or it may show the same color. It will also display perfectly normal at random startups with no tinge at all.
When I was looking at the system I noted that it would stated "access denied" when attempting to install any security/malware/cleanup software, so I proceeded to troubleshoot based on the assumption there was an infection or an issue with the video card. After an hour of digging through the HD and finding absolutely nothing I brought the PC back to my shop to work on.
First things first I connected the HD up to my imaging station to take a complete image of the drive, during the backup my Antivirus pops up stating it found an infection in the Boot sector of the hard drive I am backing up. I let it clean the infection after the image was successfully finished. I also ran a full scan on it with several AV's from my work desk station before I plugged the HD back into the customers computer, but all other scan came up clean. When I booted up the customers PC with the drive back in it the screen proceeded to display in a different tinge as it did before after bootup. I re-installed the video drivers and the color was corrected until I rebooted the system once again.
Knowing that I have a full image already completed I proceeded to wipe the drive and install from scratch. After reinstalling all seemed OK until I finished installing the drivers and updating the OS to to SP3 since it is Windows XP. After applying these updates I rebooted and windows displayed in a tinge of green. I re-installed the video drivers and all was well until the next reboot, at which point windows was displayed in a tinge of blue.
I attempted to see if any restrictions had appeared once again by trying to install MSE for an AV and windows blue screened. I attempted to run a install of Flash, Java, Silverlight and Adobe Reader with MSE from ninite.com and the ninite windows was automatically closed at the point it starts to download each software install package.
Any suggestions on how I can clean this up would be greatly appreciated.
Client called me saying that her monitor is showing everything in a tinge on Green, blue or red randomly when she turns on the computer. Which ever color is displayed stays that way for the duration of when the computer is turned on but the color may change to a different one when the PC is restarted or it may show the same color. It will also display perfectly normal at random startups with no tinge at all.
When I was looking at the system I noted that it would stated "access denied" when attempting to install any security/malware/cleanup software, so I proceeded to troubleshoot based on the assumption there was an infection or an issue with the video card. After an hour of digging through the HD and finding absolutely nothing I brought the PC back to my shop to work on.
First things first I connected the HD up to my imaging station to take a complete image of the drive, during the backup my Antivirus pops up stating it found an infection in the Boot sector of the hard drive I am backing up. I let it clean the infection after the image was successfully finished. I also ran a full scan on it with several AV's from my work desk station before I plugged the HD back into the customers computer, but all other scan came up clean. When I booted up the customers PC with the drive back in it the screen proceeded to display in a different tinge as it did before after bootup. I re-installed the video drivers and the color was corrected until I rebooted the system once again.
Knowing that I have a full image already completed I proceeded to wipe the drive and install from scratch. After reinstalling all seemed OK until I finished installing the drivers and updating the OS to to SP3 since it is Windows XP. After applying these updates I rebooted and windows displayed in a tinge of green. I re-installed the video drivers and all was well until the next reboot, at which point windows was displayed in a tinge of blue.
I attempted to see if any restrictions had appeared once again by trying to install MSE for an AV and windows blue screened. I attempted to run a install of Flash, Java, Silverlight and Adobe Reader with MSE from ninite.com and the ninite windows was automatically closed at the point it starts to download each software install package.
Any suggestions on how I can clean this up would be greatly appreciated.
