Issues downgrading a new computer to W7...

[Porthos]

Her mistake, of course, was not taking professional advice before buying the lovely shiny thing.

Now lets hope there is driver support for it and all goes well.

 

[Porthos]

Ouch, OK, so to stay legit while running a Windows 7 Pro VM at the very least she'd need one of the no-longer-officially-available-we-found-this-on-a-shelf retail packages of Windows 7 Pro or Ultimate which I'm pretty sure are very hard to come by (for legit licenses).

Need to have one of those either way. Remember this is Dental, witch is subject to HIPPA audits.

 

[NviGate Systems]

If you use VMWare you can configure it to start the VM at bootime with no menu options in fullscreen, which will effectively make the machine Windows 7 although with the overhead of VM. I mention this as if it's a specific application, it's often easier to make it simple and only present the one OS (as much as you can)

 

[Porthos]

And now I'm going to have nightmares about the Dental Witch. Thanks a lot!

Glad to give you a morning laugh.lol

 

[cypress]

I just wanna know what the boss thought about the employee going on her own to buy that machine. No one asked that. lol

I am very interested to know what ends up occurring here though.

 

[brandonkick]

Tell them to stick it in a closet, give it away in a promotion, use it to play music.... or anything else
that doesn't include using it for the business. Then quote them for a proper machine, that you would
have ordered in the first place, had they not went on their own to get this machine.

AIO are a PITA to service. Tiny, crammed, small spaces.... basically ovens that get too hot. Forget that.

 

[Krynn72]

Because she bought it and there's nothing wrong with it? Or does "buying" now mean "taking it home for a free trial and I'll return it if I don't like it"?

Yes, thats what buying means to most people these days. Thanks to big box stores who dont really care, you can return things for no reason now there, and people expect everyone to be that way. We get plenty of customers who come in and buy some cable or something, return the next day with it open and tell me they bought the wrong thing and "just want to return it". I tell them how unfortunate that is, but I'm sure they could get a few bucks for it on Craigslist or eBay. I know they just used it for their one-time job and now want to return it so they could get whatever it was done for free.

When I open my own shop, I might consider doing a system where any open box returns will be accepted, but only for store credit towards other open-box items. Minus 15% of course.

 

[Porthos]

Store credit or refund with 15 to 25% restocking fee only if item can be resold and NOT a special order item.

I order 99% of my refurbs and new computers from NewEgg and I disclose that my sale/return terms are NewEgg's and that my setup labor is not refundable in case of buyers remorse.

 

[Porthos]

but how do you sell restocked items - as new or used?

Since I am one man and order all parts/computers per customer and I don't sell parts in general except those with repairs I don't worry too much.

As for parts, If I am not getting paid to install it, It is not getting ordered by me.
If I am not getting paid to setup and do data transfer for a computer I wont order one of those either.

 

[sapphirescales]

We do NOT take returns of any kind, but we'll take anything back in trade in with a maximum trade in value of 75%. If it's been less than 30 days and they want to exchange it for something else, we'll put 75% of what they paid towards something else we sell. After 30 days the trade in value is up to our discretion. This usually happens when we recommend a more expensive system and they try to cheap out and go with something cheaper. Then they come back a week later and say it's too slow or whatnot, and then have to pay more than if they would have just listened to us in the first place! No, playing Skyrim Remastered on that $300 tower is going to be painful and I don't recommend it. I recommend this $700 system at a minimum. But some people don't listen. They just threw $75 in the garbage and now have to pay $775. Clients usually make this mistake once and that's it. Then they trust us from then on.