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First, I would suggest we check the power adapter to make sure that is not working under specs.
Secondly check on the software side, the easiest is reset the Bios default, then lookup any startup apps, try disable all of them and try charging again while the computer is on.
If still the same issue, we may need to check on the laptop power managment in the Windows.
I have tried this in the past and seems able to get the battery to charge ok again.
1, remove the laptop battery and power adapter, pressing the power button over 15 seconds do not let go, this discharge the laptop.
2. connect power adapter only, powers on the laptop
3. install the battery back to the laptop (normally we are suggested to remove and install battery after the power adapte is removed first, this time we have to try the other way around, this can sometimes help to reconfigure the laptop charging logics)
Hope these help,
Bill
Tech support manager
Secondly check on the software side, the easiest is reset the Bios default, then lookup any startup apps, try disable all of them and try charging again while the computer is on.
If still the same issue, we may need to check on the laptop power managment in the Windows.
I have tried this in the past and seems able to get the battery to charge ok again.
1, remove the laptop battery and power adapter, pressing the power button over 15 seconds do not let go, this discharge the laptop.
2. connect power adapter only, powers on the laptop
3. install the battery back to the laptop (normally we are suggested to remove and install battery after the power adapte is removed first, this time we have to try the other way around, this can sometimes help to reconfigure the laptop charging logics)
Hope these help,
Bill
Tech support manager
