Microsoft Teams Chat - Organisation <-> External

[alexsmith2709]

Hi all,
I'm having an issue just like this thread but nuking the %appdata%\Microsoft\Teams folder doesnt help and i've even been on a support chat with Microsoft and they were completely useless.
I have a business M365 subscription and a personal one, i am trying to use the chat feature in teams to create a chat so that i can use my personal account to chat to my employees when i am working from home (we only have 1 business M365 subscription as we only really need 1 email account). This was working fine until last week and now i dont receive any messages until i completely close teams and reopen it. My employees get my messages immediately and often reply immediately.
Microsoft said this is a "delay" or a "lag" which it doesnt seem to be, i even had a screen share to show the guy and they have still diagnosed it as a delay. They are also blaming my business subscription as the cause.
This business subscription has never had an issue before and i've used it regularly with external people, but oddly chatting from my personal account to another personal account works fine.

This happens on multiple devices, 2 windows 10 computers and an android phone. I've completely reinstalled teams (but not office). does anyone have any other ideas?

 

[Sky-Knight]

1.)Stop being cheap and buy a seat per human, shared accounts are a violation of the TOS.
2.)The cache issue is common, and infuriating, and sadly the nuke the folder and restart approach is the only fix available. It will eventually start working again. Teams only works consistently to and from other Team's accounts, real ones.

 

[alexsmith2709]

1.)Stop being cheap and buy a seat per human, shared accounts are a violation of the TOS.
2.)The cache issue is common, and infuriating, and sadly the nuke the folder and restart approach is the only fix available. It will eventually start working again. Teams only works consistently to and from other Team's accounts, real ones.

1. I'm not being cheap, we don't need other accounts. The email account is generally used on one computer so its not really being shared although 3 human can actually look at that one computer. Also, this doesnt affect the issue of a business account chatting with a personal account.

2. As i mentioned, nuking that folder doesnt change anything, hence me posting here to see if anyone else has any other ideas. I even tested on my laptop on which i have never used teams before, but was installed at the same time as office last year. I have not had issues chatting with others, even those using personal accounts from this business account, but maybe you're right, i've/the other person been lucky in the past and not had the issue. given that you can chat with external accounts i assumed this would not be an issue.

 

[Sky-Knight]

I've certainly seen it on my own Teams on this machine right here, it just up and stops working... I nuke the folder and it'll work for some period of time then quit again.

The only time Teams chat works consistently is between teams clients in the same organization. Even chat between licensed Teams clients in different organizations can get wonky at random intervals.

I think it has something to do with the back end, and given the outages present in the US cluster on my tenants right now involving Planner... I'm pretty sure Teams itself is having problems.

And your situation is further complicated because you're trying to get consistency out of the free Teams, which is Skype renamed. Two COMPLETELY different products, on different networks. And one of them has absolutely NO GUARANTEE of stability at all whatsoever.

Oh, and by the way... once again I reiterate... it's 1 account per HUMAN BEING. If you're using M365 on a machine that's got shared access you're expected to CHANGE LOGINS when each human steps to the counter. That's the licensing, and anything less is a violation of TOS, no matter how much you may want things to be different. M365 is NOT EMAIL!

 

[trevm999]

1. I'm not being cheap, we don't need other accounts. The email account is generally used on one computer so its not really being shared although 3 human can actually look at that one computer. Also, this doesnt affect the issue of a business account chatting with a personal account.

2. As i mentioned, nuking that folder doesnt change anything, hence me posting here to see if anyone else has any other ideas. I even tested on my laptop on which i have never used teams before, but was installed at the same time as office last year. I have not had issues chatting with others, even those using personal accounts from this business account, but maybe you're right, i've/the other person been lucky in the past and not had the issue. given that you can chat with external accounts i assumed this would not be an issue.

Proceeds to detail the violation of the ToS...