Microsoft walks away from Windows 7, Office 2013 support forums

[Porthos]

Beginning in July, the company will stop participating in several Microsoft Community forums; business-oriented TechNet support discussion forums, however, will remain unchanged.

"Effective July 2018, the Microsoft Community forums listed below will shift support scope and Microsoft staff will no longer provide technical support there," the identical messages stated. "There will be no proactive reviews, monitoring, answering or answer marking of questions."

Along with Windows 7, the other products covered by the mandate include Windows 8.1 and Windows 8.1 RT, Office 2010 and Office 2013, the Security Essentials antivirus program and the early Surface and Surface Pro 2-in-1 devices.

https://www.computerworld.com/artic...rom-windows-7-office-2013-support-forums.html

 

[phaZed]

While that could be concerning.. does anyone really find the MS Technet support pages useful - especially when answered by MS? Not me, it's always some random person, not MS support and their canned answers, that seems to find an answer.

 

[timeshifter]

does anyone really find the MS Technet support pages useful

Not sure that I find them that useful. Seems to me I feel let down often... will find a post where they're discussing the exact issue I'm fixing, there'll be a link to the fix. Click the link and land on a generic Microsoft page. Frustrating.

 

[JoeTech]

While that could be concerning.. does anyone really find the MS Technet support pages useful - especially when answered by MS? Not me, it's always some random person, not MS support and their canned answers, that seems to find an answer.

Exactly. I have always found the answer from some random person figuring it out themselves with help from other random people. I never got anything other then generic answers from MS that felt like they just copied and pasted from somewhere.

 

[nerd2u]

So basically they are no longer going to be asking the same question worded a different way followed by saying they will wait for your response got it.

Sent from my SM-G870W using Tapatalk

 

[cypress]

Yeah their canned responses are hilarious, if anything I get a kick out of the person replying back upset that they just used a template to answer the question. I get more information from Toms Hardware then the actual Microsoft Forums, and that isn't saying much.

 

[shellofinsanity]

i count the number of times on one hand a google search for an issue i've never seen was solved by the Microsoft Support forum lol