My Store and Repair Tracking System

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stro

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I got a demo up and running of my system I showed screenshots of last week. I am curious to see what people think of it, both praise and critiques.

Username: demo
Password: password

http://www.pcrepairtracker.com/repair/

You will have to enter the password twice for both the repair side and store side. Feel free to add pc's, do point of sales, etc. The credit card function is disabled.

A little background...
It has been a WIP for over 4 years now. At the shop I use it, 2-3 techs work on about 12-14 computers simultaneously. Every computer that comes in the door gets a checked in and the PC Id number assigned is written on a mailing address label pre-printed with our logo and phone number. All items in our store are also priced with a 2 line tagger with the top line being the stock id number that is assigned by the point of sale system.

The system manages store inventory, provides a Point of Sale, and tracking of work done to a PC. It also provides a printout for the customer which they love, and it saves me from having to explain everything cause as the techs record the work done, canned responses get automatically added to the printout of common things.

Another thing you'll notice is the "Ready to Sell" status, what we do with this is every new or used system we sell gets checked into the repair system and is priced and put into this status until is sells.

You'll also notice the touchscreen interface which is used for quickly recording actions. We bought a cheap asus all-in-one touchscreen pc for like $400 that we use for this. Also if the repair system sits idle for too long it reverts to the touchscreen view which shows customer passwords in big print so that it can be seen across the repair shop.

A couple other of oddities that are in the system, to keep my techs from forgetting or slacking, you cannot switch status to ready for pickup, until you've added the charges to a pc workorder, and you cannot print a printable copy until you have enters some basic notes for the customer.

Over all here I am trying to see if there is enough interest for me to put the work into making this system saleable. I am not looking to get rich here, just make enough money to make it worth my time.
 
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Nice job...it looks like a lot of thought went into this. I assume in a saleable version, the fields would be customizable in a config file or from a config screen...

Tom
 
It looks like a very functional and robust system; easy to use and understand. I think if this is something to be made commercially available it might need some GUI refinement, but the server-side scripting and database management appear to be well-designed.
 
On the Returning customer and Enter PC ID Number. I'm assuming this means you put some sticky on the PC prior to it leaving the store last time. What if you don't have that info. Is there a way to do returning customer by name or something?

Not sure I get this part when I edit a ticket for Scans, Actinos, Installed, Notes.
Is this info showing up somewhere?

Scans:
Hi-Jack This Scan - found 12 item(s) - 11:20:26 04-8-10 - remove
Malwarebytes Scan - found 67 item(s) - 11:20:36 04-8-10 - remove
Crap Cleaner - no items found - 12:24:16 04-8-10 - remove

From a quick lookover I like it. Of course it does not integrate with Quickbooks etc but I can see if being very good to use compared to somethings out there now. But, of course hard to tell without actually using it.
 
On the Returning customer and Enter PC ID Number. I'm assuming this means you put some sticky on the PC prior to it leaving the store last time. What if you don't have that info. Is there a way to do returning customer by name or something?

Not sure I get this part when I edit a ticket for Scans, Actinos, Installed, Notes.
Is this info showing up somewhere?

This info shows more detail on the printable receipt you give the customer, it also allows multiple techs to keep track of what has and hasn't been done to a computer system.

If you cannot find your sticky, you can search by the customers name to try to locate it.
 
Wow, good stuff. And I assume you can access it from anywhere?

As long as it is installed to a public webserver, yes.
I log into it all the time from clients computer to print their receipts and process their credit cards, carefully remembering to close the browser after doing so.
 
Very impressive! I like the fact that its literally a case of a few clicks to add the tasks performed. The end report is very impressive as well. I would definitely say with a small bit of tweaking it would be saleable.

Make it easily customisable to add logos etc..

Have regional/currency settings. So many times I've tried a programs and have liked it but have not been able to use it as it is locked to USD.

Other than those 2 points I could probably make use of it in the state it is now and would most likely part with my hard earned cash to do so!
 
Great job on this stro! It would be nice to have a demo of some sort, since many products I've used take more administration & clicking that it's work. In other words, I don't want to spend more time clicking, etc to create the report than the time I'm working on the PC(s) themselves.
 
I think computers should be attached to a customer account so you can look them up and look at that customers history of all computers.
With a couple tweaks I would buy it.
 
Make it easily customisable to add logos etc..

Have regional/currency settings. So many times I've tried a programs and have liked it but have not been able to use it as it is locked to USD.

So do you just need different monetary symbols, or what else do you need?

The logo's and branding are in plain text config files.
 
What program did you use to make this? Is it a program? Or coded from scratch? I must know!


Coded from scratch in PHP with a MYSQL datastore, the only other thing it uses is the ImageMajick convert command to size the image icons, and grayscale the icons for completed tasks in the touchscreen interface. Html is all hand coded as well.
 
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