ajc196
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Here's the situation. I have a customer that brought in a decently new Sony Vaio that has a Blu-Ray drive. Her hard drive suffered mechanical failure, the thing is clicking like nobody's business. That's fine, nothing a new HDD and a reinstall of Windows can't fix.
But here's the thing. I really so no way of getting Blu-Ray playback functionality back on the machine. Here's why. Her particular Vaio shipped with *no* restore discs whatsoever, they toss everything onto a recovery partition on the laptop. So simply reinstalling some Blu-Ray decoder/player like PowerDVD or Cyberlink from a factory disc is not happening. Because the hard drive is mechanically bad, there's no chance of nabbing the recovery partition at all from the old drive, which of course would have the software for Blu-ray's preloaded. The machine is also out of warranty, so letting Sony handle the drive replacement and subsequently installing a Blu-ray decoder is also out of the question.
So, short of breaking a big no-no and downloading software (which it 100% OUT of the question, I'm just saying..) from some torrent sites, the only thing I see feasible is telling her to buy (or have us purchase on her behalf) some new Blu-ray decoding software/player, or she just doesn't get to use Blu-ray. Or, she can order the recovery discs from Sony for $28.95, but it may or may not have the player preloaded.
How would you guys/gals handle the situation?
EDIT:
Ok, nevermind. That was easy enough. After given the options, she said she would rather buy PowerDVD, since it's only $12 more than the recovery discs.. I also mentioned that that option would just bloat the computer back up again, compared to my clean reloads. I just love it when customers are understanding!
But here's the thing. I really so no way of getting Blu-Ray playback functionality back on the machine. Here's why. Her particular Vaio shipped with *no* restore discs whatsoever, they toss everything onto a recovery partition on the laptop. So simply reinstalling some Blu-Ray decoder/player like PowerDVD or Cyberlink from a factory disc is not happening. Because the hard drive is mechanically bad, there's no chance of nabbing the recovery partition at all from the old drive, which of course would have the software for Blu-ray's preloaded. The machine is also out of warranty, so letting Sony handle the drive replacement and subsequently installing a Blu-ray decoder is also out of the question.
So, short of breaking a big no-no and downloading software (which it 100% OUT of the question, I'm just saying..) from some torrent sites, the only thing I see feasible is telling her to buy (or have us purchase on her behalf) some new Blu-ray decoding software/player, or she just doesn't get to use Blu-ray. Or, she can order the recovery discs from Sony for $28.95, but it may or may not have the player preloaded.
How would you guys/gals handle the situation?
EDIT:
Ok, nevermind. That was easy enough. After given the options, she said she would rather buy PowerDVD, since it's only $12 more than the recovery discs.. I also mentioned that that option would just bloat the computer back up again, compared to my clean reloads. I just love it when customers are understanding!
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