PC Sales Down in "Post-PC" World

sapphirescales

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I'm sure we're all aware of the drastic decline in PC sales around the world. But I'm here to explain why this is so. The picture isn't as bleak as these clickbait articles would have you believe. It's true that people have many different ways to access the internet nowadays, but the PC has its own strengths and they aren't to be ignored. Let's go over this.

I love Microsoft, but they can't be like Google and Apple. They have a huge legacy base, and the world actually NEEDS Windows to run. If Apple went out of business, or Google terminated Android, no big loss. If Microsoft went under, the whole world would be in crisis mode. Microsoft is like a "too big to fail" bank. It's given them an enormous profit potential, but they're too focused on the regular consumer nowadays. So much in fact that they're alienating their core customers (businesses and people that actually use a computer to get WORK done).

Let's face it. Abdu Amoli from India that makes 1/10th of what the average American makes can't afford a smartphone, tablet, desktop, laptop, and a dozen other gadgets. He has to make a choice and choose ONE of these devices. Sure a smartphone can't do everything that a PC can, but he needs to be able to call and text people more than he needs a big screen and comfortable keyboard. So he doesn't own a PC. He owns a cheap Android smartphone. This is why PC sales are falling around the world.

Microsoft needs to ignore Abdu Amoli and others like him. But instead they've become OBSESSED with getting him to buy their phones and buy apps from their store. This is the whole reason behind Windows 8 and 10. But the fact of the matter is, Abdu is a simple fellow. He doesn't care much about technology and just wants it to work. He's going to go with the cheapest phone that will do what he wants and ignore everything else.

Nothing against Abdu or others like him, but they're what you call "bottom feeders." If you want to remain profitable, you should ignore the bottom feeders and go after the customers with the deeper pockets.

If you take a look at PC sales from the US only, they're only down like 2.9%. This can easily be explained as a normal economic fluctuation. The only people that are abandoning PC's are the people that can't afford them. Take a look at this site and read this article:

http://www.pcworld.com/article/2044307/the-pc-fights-back-u-s-sales-decline-is-slowing.html

"Even more heartening, the drop in shipments was considerably smaller in the United States than in the rest of the world: Gartner says second-quarter U.S. shipments declined by just 1.4 percent year over year, while IDC says U.S. shipments dropped by 1.9 percent year over year in Q2."

I know this article was from 2013, but take a look at this one from 2015:

https://www.idc.com/getdoc.jsp?containerId=prUS40909316

"The U.S. PC market fell -4.3% year over year to 17.4 million units."

I don't know about you, but to my customers, their PC has become an appliance. Do people go and replace their refrigerators every couple of years because the new ones are shinier? Of course not! They wait until it breaks. With the economy being what it is, more and more people are looking to repair their old computer rather than buy a new one. So they come to repair shops like ours. If their system isn't worth fixing, we usually sell them a refurbished system. This means that their "new" PC purchase isn't registered by IDC.

Another explanation for the drop in PC sales is the fact that people are using them LESS. A person that used to spend 6 hours a day on their PC now uses their smartphone/tablet for casual browsing. This means that the PC probably gets 2 hours a day of use rather than 6, so it lasts longer.

More and more people are doing custom builds nowadays. It's become so easy to build your own computer, and we're having more and more people ask about them.

One last explanation is poorer people here in the U.S. The U.S. has poor people too, and I'm sure a lot of them have decided that a smartphone is "good enough" for what they do. They'd like to have a PC, but it's viewed as a luxury item rather than a necessity so they settle for their $80 smartphone, just like Abdu in India does.

In other words, don't panic people. I just had a record month last month, and my business shows absolutely ZERO signs of slowing down. I've done more custom builds this year than any year prior, and those don't show up in IDC's numbers either.
 
Another explanation for the drop in PC sales is the fact that people are using them LESS. A person that used to spend 6 hours a day on their PC now uses their smartphone/tablet for casual browsing. This means that the PC probably gets 2 hours a day of use rather than 6, so it lasts longer.
Some clients I have talked to turn on the PC once or twice a month to pay bills. Use their phone/tablet for every thing else. In the residential area our bread and butter is malware removal and hard drive replacement. If they dont use the computer it does not get infected and drives last longer reducing my income.
 
In other words, don't panic people. I just had a record month last month, and my business shows absolutely ZERO signs of slowing down. I've done more custom builds this year than any year prior, and those don't show up in IDC's numbers either.

It's "easy" for you to make that statement - your business is personally going gangbusters, but mine, like a lot of other guys on here are not in such a fortunate situation. Clickbait articles or not, my phone doesn't ring nearly as much as it used to. We all know the "virus heyday" which made up a large percentage of my work seems to be over...which I've been thinking about, actually...

...where have all the viruses gone...? o_O
 
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It's "easy" for you to make that statement - your business is personally going gangbusters, but mine, like a lot of other guys on here on not in such a fortunate situation. Clickbait articles or not, my phone doesn't ring nearly as much as it used to. We all know the "virus heyday" which made up a large percentage of my work seems to be over...which I've been thinking about, actually...

...where have all the viruses gone...? o_O

Interestingly enough, virus removals have never been a big part of our business. I'd say this year, it only represents about 1% of our gross revenue. In 2012 it was like 5%.

Some clients I have talked to turn on the PC once or twice a month to pay bills. Use their phone/tablet for every thing else. In the residential area our bread and butter is malware removal and hard drive replacement. If they dont use the computer it does not get infected and drives last longer reducing my income.

It depends on the person. If ALL they do is look at Facebook and mess around, then they never really needed a PC in the first place.

However another factor is how slow computers are compared to smartphones and tablets. Smartphones and tablets have long benefited from flash storage, but even now most sub $600 PC's don't have an SSD (HP Streambooks are the only exception I can think of, but it's like a 32GB SD card soldered onto the motherboard). Why would you use a computer that takes 5 minutes just to boot to do a quick Google search when you can just flip out your phone and do it in 20 seconds?

Thankfully this trend is reversing. People that actually have fast computers use them a LOT more. This is why I install SSD's in almost every system that comes through the door.

It may seem like a stupid thing on my part to install good antivirus and adblocking software and replace client's slow hard drives with SSD's, but if the computer isn't convenient to use, they're not going to use it unless they absolutely HAVE to. My clients see me on average once every 4 years, and without fail it's always with a hardware failure of some kind. NOT because it's too slow or because they have a virus. Clients nowadays aren't going to put up with that BS and will go to another platform rather than keep putting money into their "old box."
 
I feel the issue, in my situation anyway, is that I live in such a cheap area & most folks buy the $200 special that's on sale in the Sunday paper at the local Walmart, Best Buy, etc. Here lately, almost every person tells me - "if it's going to be expensive to fix it, forget it, I'll just buy a new one..."

Tablets & Smartphones taking over...might be, but I have a hard time with that one - probably my age factoring in, though. (mid 40's) I don't have any fun at all starring into a "tiny" phone screen, or for that matter, even watching videos, checking email, etc. is even a pain on my larger Acer Tab 8 screen.

I guess its' fine with the younger generation though. To add to that, where are the phone repairs going to end, since some of the carriers offer early upgrades as often as every six months now. Throw away, buy new... :rolleyes:
 
I feel the issue, in my situation anyway, is that I live in such a cheap area & most folks buy the $200 special that's on sale in the Sunday paper at the local Walmart, Best Buy, etc. Here lately, almost every person tells me - "if it's going to be expensive to fix it, forget it, I'll just buy a new one..."

Tablets & Smartphones taking over...might be, but I have a hard time with that one - probably my age factoring in, though. (mid 40's) I don't have any fun at all starring into a "tiny" phone screen, or for that matter, even watching videos, checking email, etc. is even a pain on my larger Acer Tab 8 screen.

I guess its' fine with the younger generation though. To add to that, where are the phone repairs going to end, since some of the carriers offer early upgrades as often as every six months now. Throw away, buy new... :rolleyes:

Well, then that's your problem. If you set up your business in the wrong area, you're going to constantly struggle. I know you can't help where you live, but maybe it's time to move on to a better area where you'll actually be able to make a decent living.

This is exactly what I did. My first shop was in a poorer area and I did terribly compared to what I do now. I barely made the rent and mortgage payment each month, say nothing about having any savings.

Nowadays, I make 10x what I did in the poor area. No exaggeration here. I would sell $120 computers all day long and most of my repairs averaged about $50 - $70. I did alright (around $5,000/month), but I struggled. And boy did I have a lot of problems with cheap clients. "I don't want to spend much" was the most common thing my clients said to me. I'm so glad those days are behind me.

Nowadays my clients are mostly home based businesses, but I also serve quite a few wealthy regular people as well. The wealthier people can afford to keep an expensive computer around even when they don't use it as much as they used to.

As for the smaller screens, just wait until the younger guys start getting vision problems. They'll change their tune real fast. The majority of my clients are 30+ and do real work. But if you're in a poor area where most people just buy the cheapest computer they possibly can and they do nothing but browse the internet with it, your days are numbered. Those type of people are "bottom feeders" and you need to avoid them as much as possible.
 
sapphiresales,

All you say is true, no doubt. I've just recently started targeting ads to the wealthiest parts of this area in an effort to bolster the business, and I have received a few calls from them. It seems to me that the wealthy clients have more "attitude" that they want to give...or maybe that's just my perception. I don't think so, though. Maybe it's a regional thing too, and I have little patience anymore for folks with an attitude.
 
sapphiresales,

All you say is true, no doubt. I've just recently started targeting ads to the wealthiest parts of this area in an effort to bolster the business, and I have received a few calls from them. It seems to me that the wealthy clients have more "attitude" that they want to give...or maybe that's just my perception. I don't think so, though. Maybe it's a regional thing too, and I have little patience anymore for folks with an attitude.

Strange. I never get attitude from my wealthy clients. They demand that the problem is fixed right the first time and they don't tolerate mistakes, but they're willing to pay whatever it takes in order to get great service. What sort of attitude are you getting? Can you give some examples?
 
What sort of attitude are you getting? Can you give some examples?

LOL - Well, how much time you got? ;)

I will preface this by saying I can get along with anyone, I have a very personable nature, and I do not discuss politics or any "hot button" topics with anyone, really. Always courteous, not confrontational, and I take way more from folks than I should. My brother tells me to stop being like this, that "nice guys finish last...", and I now believe him.


1) One lady (mid 40's) called & was quite snarky when she asked me and I wasn't "Hipaa Compliant..." according to her calculations, anyway. She almost had a major fit over it. She worked in a Dr. office at some point, heard that phrase, so now everything is "Hipaa Compliant" to her. This job was to be for her home desktop that she was getting a CMOS battery error on. Lost that job before it even started. I even offered to replace it for her onsite, but she declined.

2) Another lady, mid 60's, has me remote in for a fee, I run all my repairs, get it running like a top, then a couple of days later her son remotes in with his own remote software, changes a bunch of things, then she calls me back in a panic stating that "ever since you" worked on this, it's not right, and she even has the gall to tell me that her son remoted in to work on it after I did. He makes a real mess of things, I can tell someone has been fooling with it even if she didn't admit to me.

3) Another guy, in his mid 40's - I set up a new high end laptop, 3 personal and 1 business email accounts in outlook for them, transferred a TON of data/emails, etc. over from old laptop to new, configured their iphones onsite to receive their email, setup network printer. I had the laptop here in the shop for probably a week after I set it up (they were away), so I had the opportunity to use it a bit/monitor it. BTW, I charged a very modest fee for this, and I offer free pickup/delivery (mobile tech).

All was running like a top, email was working great, etc. Delivered it to them, (Win 10, they had Win 7 before). Right away, I get attitude from the guy (his wife is the exact opposite, super friendly, easygoing) he starts getting lippy with me, "this isn't what I wanted, I don't like it...", AS IF I have control over what Microsoft delivered in regards to Win 10.

So I grin & bear it, take all that he dishes out, calmly showed them a few things about Win 10, that it isn't that different, really. Demonstrated the email, that it was working, etc. Received several calls over the next couple of weeks from him, this or that wasn't working right, he didn't like the Microsoft Store and a bunch of other dumb stuff.

Oh yeah, Trend Micro doesn't look like Norton, so he didn't like that too. This was in January, so a far amount of time passes...he calls me this past Monday, same attitude as always, claims his email never worked right from the start (I'm thinking, well since you are a business and rely on your email, you lived with it all this time and just now are calling me???)

I'm listening to his story, I can tell he's been mucking with Comcast server settings, changed from pop/imap, back again, I'm not sure what, but the end result is that all his email are missing except from the last two weeks. He's mad about that 'cause he lost business contacts, emails, etc. (what, you aren't backing up your data with the External Hard Drive that I sold you last year...?)

Like a sucker, I offer to remote in and look at his outlook/server settings to see if I can determine what happened. He him-haws around for a minute or two, then admits to me he "wiped the drive", and everything is fresh/new again since it never worked right before anyway. The remote software is gone, so he wants me to instruct him over the phone, step by step how to setup the email server, and retrieve his missing emails from the past several years. (LOL) Well, I'm sorry, I don't have that all committed to memory, so I need to see the screen.

He doesn't want to install the remote software because he has this hangup about me looking at his business email (lol). It's funny, when I remoted in - in the past and his images weren't showing up in his email, he would be on the phone with me, instructing me which one to open - "no not that one, no not that one, this one..."

The topper in all of this is that this guy Googles everything/ how to fix himself, then rushes in headlong, balls to the wall and changes a bunch of stuff all at once, making a real mess of things. So, imagine trying to work with an individual like that.

He also puts me on speaker phone, so he sounds like he's in a cave, their yappy dog barking in the background, kids in & out, he's talking to other people & then to me, so that all adds to the enjoyment...


So yeah, that's what I'm talking about.

These stories may or may not be typical to "wealthy" clients, but I will say that my lower/middle class, and even "bottom feeders" as was mentioned on the forum - do not give me grief like these have. I don't mind hard jobs, that they mess things up badly, but the attitude is what I'm tired of dealing with. I need to write a book for mobile tech comedy stories. I have a bunch of them. It would be funny to us anyway...

I hope you enjoyed the previous accountings of my recent tech work, and thanks so much for giving me the opportunity to vent. I do feel somewhat better now. :D
 
@sapphirescales with all due respect it sounds like you have managed to capture a unique niche market. That is excellent and the goal of most every business. But what works in one market doesn't work in all. For example. I live in Midland TX. This is a one-industry town. Oil and Gas. Seen the price of oil lately? There is plenty of money in this town and no one is spending it. My clients are sitting on their hands and will continue until the price of oil goes back up. I have had a 40% drop in sales this year. There is absolutely nothing I can do about it except wait it out.
 
@sapphirescales with all due respect it sounds like you have managed to capture a unique niche market. That is excellent and the goal of most every business. But what works in one market doesn't work in all. For example. I live in Midland TX. This is a one-industry town. Oil and Gas. Seen the price of oil lately? There is plenty of money in this town and no one is spending it. My clients are sitting on their hands and will continue until the price of oil goes back up. I have had a 40% drop in sales this year. There is absolutely nothing I can do about it except wait it out.

So you'd love nothing more than for gas to go back to 5 dollars a gallon :D lol...it's amazing how one thing can domino effect businesses and sales.
 
I second the notion to charge a premium and offer premium service and you will be just fine. The cheap sub-par tech service offerings are a dime a dozen. Let the guys working out of their apartments deal with those clients and just serve the ones willing to pay for premium.
 
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