Rate my CV / Resume

[PCS]

I'm considering "working for the man" but due to the current economic climate blah blah blah, finding a job is harder than before.

So i'm looking for as much help as possible and i'm here to see if any of you guys can tell me what you think of my CV, if any one has any hiring / interviewing experience, would you pick me for a level 1/2 help desk position?

Thanks all.



Scott
Upton
Wirral
UK

Mobile:
Home:
Email:


Technical Field Support Specialist.

•Customer focused, hands on professional with 15 years experience in resolving EPOS and computer system issues, both field and site based for large corporate and small business.
•Interpreting customer descriptions of errors and diagnosing faults using logical process.
•Communicating on a level appropriate to colleagues but also convey understanding to customers of varying technical knowledge, using analogies to every objects or tasks.
•Well versed in common operating systems and applications as well as hardware from major manufactures.
•Desire to master new tools, technologies and information, to build on my knowledge and skill set and to achieve greater customer support, service and satisfaction.

Areas of expertise:

• Trouble shooting and issue resolution, to attain high first time fix rates.
• Self management and prioritising work order by severity and logical location.
• End user training and support.
• Working within SLA times scales.
• Microsoft Operating Systems.
• Microsoft Office applications.

Technical proficiencies:

Certifications:

HP ACT laptop, desktop and workstation engineer
Toshiba Computer Service Engineer (CSE-K/I)
Brother accredited printer technician
CompTIA A+
Platforms:

Windows XP, Vista, Windows 7
Hardware:

Dell / HP / Compaq / Toshiba desktop and laptop, printers, scanners and networking

Education:

• NVQ level 2 in Business Administration Jan 96
• NVQ level 2 in I.T. Dec 95
• GCSE Jun 94

Professional Experience:

South Ribble Borough Council (Leyland) April 09-

System Support Specialist - supporting 500 users.
• Creating and managing users in Active Directory.
• Supporting, maintaining and installing Microsoft Windows XP and Microsoft Office and Outlook XP / 2003.
• Creating system images and installing on new systems.
• Installing, upgrading and repairing Dell systems, Xerox printers and scanners.
• Installing and setting up network printers and voice over IP phone systems.
• Network setup and support.
• Monitoring server backups and controlling the collection and delivery of media from remote storage.
• Monitoring IT stock levels and reordering.
• Managing office moves, relocating and connecting PCs, printers and phone systems
• Managing system audits.
• Introduced free remote support software to help maximise productivity.

Computerland Uk (Manchester) Mar 99 – April 09

Field - System Support Specialist
Contracted to Manchester City Council as part of the onsite support team of 14 engineers as a hardware support specialist. Supporting 12,000 computers and printers and 10,000 staff based throughout the city.
• Creating system images and installing on new systems.
• Installing, upgrading and repairing HP, Compaq and Toshiba systems, HP, Brother and Xerox printers and scanners.
• Supporting, maintaining and installing Microsoft Windows 95 to XP and Microsoft Office 2000 / XP.
• Installing and setting up network printers.
• Managing office moves, relocating and connecting PCs, printers and phone systems
• Installing network switches and hubs and connecting all equipment.
• Creating and managing users in Active Directory.

Subcontracted to Manchester housing and Marks and Spencer Credit Card services. Unsupervised positions, main point of call for any onsite issues, organizing office upgrades and decommissions. This also required me to be able work to deadlines, organize my own work schedule and prioritise problems.

Wang Global (Milton Keynes) Apr 98 – Mar 99 - Agency Contract

EPOS Field Service
• Repair of customers PC systems, printers and Sharp EPOS systems.

Bleep 2000 (Leyland) Apr 97 – Apr 98

EPOS Field Service
• Installation and repair of Casio and Sharp EPOS systems
• Installation and repair PCs and printers.
• Onsite training and support to retail customers using in house software and Microsoft products.

Lytham st. Annes high school Apr 96 – Apr 97

Youth Apprenticeship
• Providing technical help and support to two thousand 11 - 18 year old students and staff.
• Repairing PCs and laptops.
• Software support
• Pupil and staff training of Microsoft products.

 

[ScottGeelong]

It looks good and a lot more comprehensive than mine is at the moment. Obviously, you want to do some formatting in Word to make it clearer to read but I'm sure you already know that. The only real critique I could make is the numerous spelling and grammatical errors. Fix those and I couldn't say a bad thing about it.

 

[PCS]

Thanks for looking it over and replying ScottGeelong.

It's not formatted right here on TN but it is right in Word, the formatting doesn't cross over as well.

UK spelling is different to US spelling. We won't debate who is right and who is wrong

Thanks, again.

 

[ScottGeelong]

Thanks for looking it over and replying ScottGeelong.

It's not formatted right here on TN but it is right in Word, the formatting doesn't cross over as well.

UK spelling is different to US spelling. We won't debate who is right and who is wrong

Thanks, again.

I'm an Australian, we speak HM's English too, mate. For the record, we're right. lol

diagnosing faults using logical process. - It should be "processes."
using analogies to every objects or tasks. - Perhaps something like "using analogies to describe objects or tasks."

I'm not trying to be a spelling Nazi here, just giving you an example of what I found. Any difficulty in reading your résumé (especially spelling mistakes) by a potential employer will see it put to the bottom of the pile, if not thrown out entirely.

Sometimes it's difficult to proofread your own work, perhaps get a friend or colleague to look over it for you, maybe even a few.

Best wishes.