Hi all.
I just onboarded a new client the other day. Around 10 computers or so running Windows 7 (not sure if Home or Pro. didn't do a full walkthrough yet.), no Server at this time. They used to have a Windows 2003 Server a few years ago, but their previous tech moved them off it and onto a 5 bay Synology to server as their file server. Their Documents folders are redirected to the NAS and they work off it, as far as I can see. The computers that I looked at had the MS Sync Center enabled and running.
All the users are experiencing the same issue when they use Word or Excel etc. Namely, they have a few files that they change constantly, for example an Excel sheet. They come in the morning, the sheet is present in their Docs folder, they open it, make their changes, save it and close it. They can come back to 5 minutes later or so to reopen the file but it's gone. In its place is a randomly named .TMP file with the timestamp and size of the original file. If they change the file extension to xls or xlsx, they can open the file normally and it will contain the recent changes made.
Now I'm aware that when they open the file housed on the NAS, it'll download a tmp copy to their computer, and that's the file they're working on. Question is, why after saving changes, is the original filename disappearing and the tmp file taking it's place? I'm figuring it has something to do with the Sync Center, but not really sure where to go from here. Is there a setting I can tweak to prevent this?
All these users are working in the same office. There are no mobile users that should need the Sync Center, if I understand correctly.
(note I don't have much Windows Server experience, so this may sound simple to you but not to me.)
Thanks for the help.
I just onboarded a new client the other day. Around 10 computers or so running Windows 7 (not sure if Home or Pro. didn't do a full walkthrough yet.), no Server at this time. They used to have a Windows 2003 Server a few years ago, but their previous tech moved them off it and onto a 5 bay Synology to server as their file server. Their Documents folders are redirected to the NAS and they work off it, as far as I can see. The computers that I looked at had the MS Sync Center enabled and running.
All the users are experiencing the same issue when they use Word or Excel etc. Namely, they have a few files that they change constantly, for example an Excel sheet. They come in the morning, the sheet is present in their Docs folder, they open it, make their changes, save it and close it. They can come back to 5 minutes later or so to reopen the file but it's gone. In its place is a randomly named .TMP file with the timestamp and size of the original file. If they change the file extension to xls or xlsx, they can open the file normally and it will contain the recent changes made.
Now I'm aware that when they open the file housed on the NAS, it'll download a tmp copy to their computer, and that's the file they're working on. Question is, why after saving changes, is the original filename disappearing and the tmp file taking it's place? I'm figuring it has something to do with the Sync Center, but not really sure where to go from here. Is there a setting I can tweak to prevent this?
All these users are working in the same office. There are no mobile users that should need the Sync Center, if I understand correctly.
(note I don't have much Windows Server experience, so this may sound simple to you but not to me.)
Thanks for the help.
