Remote Support Software poll - Business

[TechLady]

And a separate poll for those that support primarily businesses!

 

[PBComputer]

And for my business side I use the one build into n-able

 

[nlinecomputers]

TeamViewer as built into MaxFocus/GFiMax

 

[CLC]

You forgot BeAnywhere Support Express, I use them and they are great. I do use Team Viewer for the machinesI have GFI installed on though.

 

[16k_zx81]

Techinline

 

[Hampden Comp]

I have a Bomgar B200. I can have as many machines opened in tabs as I want. Once it is set up, no worries and my clients feel more secure with my locally hosted support. Bomgar has native Mac and Linux rep control panels. Has been a great experience.

 

[callthatgirl]

LMIR

 

[dombooth]

Primarily home support but I use ScreenConnect for businesses too.

Dom

 

[Davena]

Did use InstantHouse Call - Corey provides amazing support. Training with
Lisa and now using Logmein Rescue. A really powerful tool with an option for
everything you could need.

 

[AndyM]

TeamViewer as built into MaxFocus/GFiMax

However, I also use LogMeIn in a few customer PC's so that they can access different PC's within their organization. Don't know what I'm going to do when the LogMeIn Central is up for renewal. I paid £180 3 months ago for it, and the new price is going to be £349!

I wish ScreenConnect had this feature included. I'd jump on their software in a heartbeat.

Andy

 

[Mainstay]

TeamViewer as built into MaxFocus/GFiMax

However, I also use LogMeIn in a few customer PC's so that they can access different PC's within their organization. Don't know what I'm going to do when the LogMeIn Central is up for renewal. I paid £180 3 months ago for it, and the new price is going to be £349!

I wish ScreenConnect had this feature included. I'd jump on their software in a heartbeat.

Andy

Same boat. I have clients that are sub-users on my account. My solution, charge everyone for everything. This will offset my 3x increase in LMI fees

 

[YeOldeStonecat]

The ones built into N-Able. Has a couple built in. Most likely any techs that support businesses will use the tools built into the RMM tool.
*Primarily just use the one based on NTR-Global
*Also has an option to use Remote Desktop Client....agent acts as a proxy
*Also has an option to use a TSWeb like screen in the Remote Support Manager (a bit like LMI...within your browser)

 

[YeOldeStonecat]

I have a Bomgar B200. I can have as many machines opened in tabs as I want. Once it is set up, no worries and my clients feel more secure with my locally hosted support. Bomgar has native Mac and Linux rep control panels. Has been a great experience.

Nice...don't see Bomgar used much. Big budget stuff! Great tool!

 

[AxlDickinson]

You forgot BeAnywhere Support Express, I use them and they are great. I do use Team Viewer for the machinesI have GFI installed on though.

I'm also a Beanywhere Support Express huge fan. You guys should give it a try!!!

 

[myleso]

I prefer simplehelp because I like hosting my own stuff when I can

 

[Bigtek1]

Well I have been using gotoassist for 5 years and It has been a good tool. But it is a bit slow at times. For my home clients I use the Splashtop business. They just added file sharing to it and at 60 bucks per year I am starting to like it a lot and I have starting to trial it on my business customers. The connection and lag with splashtop has been much less than both gototassist and teamviewer in GFImax.

 

[JohnKennex]

Screenconnect - dirt simple, works well, can reboot systems, simple. I'm really impressed by this one (did I mention cheap?)

 

[pcpickup]

TeamViewer with clients on my managed MaxFocus/GFiMax account and ScreenConnect for the general public.

Also as part of our repair process we put an executable for screenconnect on their desktop so if they have any issues after service it is an easy way for them to get connected back with us.

 

[lcoughey]

I prefer simplehelp because I like hosting my own stuff when I can

I just started playing with SimpleHelp, go a 30 day trial. Once setup, it works very well...even managed to reconnect to itself after I did a test by connecting a remote system to a VPN while controlling it. I also like the fact that the embedded code on my site automatically changes the download to the appropriate OS version.

 

[pcpickup]

SimpleHelp looks like a strong competitor for ScreenConnect. We have been using ScreenConnect for about a year now and I have been really happy with it. I do like a self hosted cross platform solution.