Residential MDM pricepoint?

[Xander]

I'm currently offering RMM (via GFI) at $10/mo ($13 w/AV), billed quarterly. I'm also offering a 'lite' version of it (basically cleanup/updates but no monitoring of services/etc) for $59/yr ($99 w/AV). I think I've found a pretty decent price point for these services.

Now that GFI allows for MDM, I'm spitballing to offer it as a service. It offers Message History, Mobile Data Usage, Storage Information, Installed Apps - Active, Call History, Locate Device, Remote Lock, Remote Wipe Device, Set Passcode, Clear Passcode, Device Information. The hesitation I have is in that I'm sure there may be free softwares out there that will allow customers to do some of these things for themselves (Samsung will let me do some of that through their site). Of course, the difference is that they can have someone else do it and for that person to be on call for them (24/7 for the remote wipe)

Given that most of the features would never be use (or even of use) to most residentials, I was thinking another $3/mo if they added it to the RMM plan or $39 a year by itself.

Too high? Too low?

 

[Frick]

I think somewhere from $2.50 to $3.50 per month is good depending on services expectations. The biggest issue I have seen with MDM is users forgetting their password/pass code and expecting someone to reset it after hours.

 

[Xander]

I'm thinking the hook is that I'll offer it 24/7 (or, at least, "after hours" to allow some undisturbed times). Late night password reset and wipe might be the more useful with lost phone location in third place.

Just registered a domain while I think of it --- hard to believe "CellCare.ca" was available.

 

[BrentfromZulu]

I have a question about MDM. Can you tell the device that it should not shut off unless passcode is inputed? If I was a thief and I took someone's iPhone or Android Device, I would immediately turn it off so it couldn't be tracked.

To me, that would be a huge selling point for the service. That and Mobile Data Usage updates.