Right click not working in Word

[johnrobert]

When in Word or any office App when I go to open another file within Word and choose browse
to a file and right click on that file I get the spinning circle/not responding
computer freezes until I close Word in taskmgr
One of the reasons he right clicks on file is to rename it.

If I do same thing with file explorer no problem only within Word or other Office 365 app
I did an online repair I was going to throw tweaking.com at it, but it's the CEO main computer.
It was a recent re-installation from recovery partition. HP laptop Win 10 Pro

 

[johnrobert]

Thanks Computer Bloke that's an excellent suggestion will do that when I remote in next week.

Sadly we don't use that expression in Canada but in the UK (Yorkshire) where I am from every man was a Bloke

 

[nlinecomputers]

I'll add my usual mantra about event logs. If it hangs like that you may get a log entry about a com add-in failing.

 

[britechguy]

Also, just for curiosity's sake, see if you get the same behavior by using either the Menu/Applications Key or SHIFT+F10 instead of right click. You should, but if you don't it's even quirkier.

 

[johnrobert]

I tried the safe mode Word still same problem
This company has a premium account with its domain, Azure and everything wouldn't this be covered with MS support for them to login and fix it free.

 

[callthatgirl]

64 bit does weirdo stuff, what version are you using?

 

[johnrobert]

Office 365

Computer was restored for new employee from HP image not by me. laptop is only about 1 years old 500 SSD
I went to MS Office portal put in his domain email address and installed from there
I assume it would be the latest version I will find out.

One of the first things I did, forgot to mention I created a new local account and it did same thing.
He will be using an Azure account soon but don't think that will make any difference.

it's my understanding MS would step in and fix this

Thanks for the input

 

[callthatgirl]

If you log in and chose "other options" and install 32 bit, that's an easy test to see if it's a 64 bit version issue. I fix many small weird bugs by doing all the Windows updates, Office updates and swapping to 32 bit.

 

[nlinecomputers]

it's my understanding MS would step in and fix this

Up to a point. It depends on the cause. If a third party program like an AV is causing the issue they can't and will not do anything about it. I'd nuke and pave the thing and do NOT use the damn bloatware filled HP image.

 

[johnrobert]

Thanks, Lisa, good idea Nuke and Pave is something you can't do except by others, I am sure you will not lose any sleep over that.
I would have done that except there is a gazillion files

 

[nlinecomputers]

Thanks, Lisa, good idea Nuke and Pave is something you can't do except by others, I am sure you will not lose any sleep over that.
I would have done that except there is a gazillion files

??? Image backups, FABS? I do this all the time and don't lose files. It can be a PITA but you're getting paid for it.

 

[callthatgirl]

I can't ever do a nuke and pave, so I have to fix it lol. Let me know how that works!