Stumped halfway into a laptop screen replacement

[pctutor]

This is the first time I've done a display replacement on one of those laptops where the screen flips around so it works like a tablet. It's an HP Touchsmart TX2-1020us.

I have the replacement screen and I have the original screen removed from the laptop itself. But the original one has a sheet of something, kind of like plexiglass attached right to the front of the screen. There is what seems to be fine copper wire going around the perimeter of it. I'm assuming that whatever this is called is what makes the screen a touch-screen.

What I can't figure out is how to get that thing off the display in order to attach it to the new display. It almost seems like it is attached by adhesive but I'm hesitant to just pry it off because these parts seems pretty delicate.

If anyone has experience with this I would appreciate some suggestions. I couldn't find a YouTube video that is specific to this that shows the same process.

 

[johnrobert]

I would try and find specific instructions first
Basically you remove digitizer with heat gun or hair dryer and thin plastic spudger similar to
tablets

 

[katz]

Scroll down about halfway - vid & step by step - says it is held in place with adhesive tape.

http://www.laptopscreen.com/English/model/HP-Compaq/TOUCHSMART~TX2-1020US~/

 

[NYJimbo]

If anyone has experience with this I would appreciate some suggestions. I couldn't find a YouTube video that is specific to this that shows the same process.

That's the digitizer and its "glued" on. Go to ebay and search on "touchsmart digitizer" see if you can find one for this model because chances are you will break it if you try to take it off. Good luck "gluing" the original one back on.

Here's a tip: ANY HP laptop or tablet that comes in with a touchscreen or "flush mount" lcd (no bezel, all glass) screen, just walk away.....

 

[NYJimbo]

Scroll down about halfway - vid & step by step - says it is held in place with adhesive tape.

http://www.laptopscreen.com/English/model/HP-Compaq/TOUCHSMART~TX2-1020US~/

That video is for the TX2500, not sure why they show it for the TX2. Not the same.

 

[nixmix]

Here's a tip: ANY HP laptop or tablet that comes in with a touchscreen or "flush mount" lcd (no bezel, all glass) screen, just walk away.....

Wise words. I nearly took a job to replace a HP touchscreen but when I saw what was involved I ran.

 

[phaZed]

Wise words. I nearly took a job to replace a HP touchscreen but when I saw what was involved I ran.

Same here.. the only way I'm fixing those is if they agree to pay for an entirely new LCD assembly if I can find one. Hinges, LCD back cover and all.

 

[pctutor]

Well, here's how it ended up. I had already bought the screen itself for $77 on eBay. I found a digitizer for $36 but didn't buy it - I just knew that if I messed up the current one I could get that one and still possibly save the job.

I went to Home Depot and got a heat gun and used it and a spludger to separate the digitizer and the bad screen. What attached them was a thin strip of plastic all around the edge with adhesive on both sides. I scraped all the residue off the digitizer and thought about how to re-attach it to the new screen.

Since regular double-sided tape didn't seem strong enough, I went to a hobby shop and found some double-sided adhesive. It's rubbery and thicker than regular tape, but still pretty thin. Very adhesive.

Popped it all back together and it works. Charged the client $329 so my profit on the job is about $250, minus the cost of the heat gun (who knows if I will ever need that again). But I agree with the earlier comments, I would most likely decline another job involving a touch screen.

 

[phaZed]

But I agree with the earlier comments, I would most likely decline another job involving a touch screen.

Take them as they come, though. I had a Toshiba touchscreen that split apart like a normal screen.

 

[pctutor]

Take them as they come, though. I had a Toshiba touchscreen that split apart like a normal screen.

Yeah, but I get them so rarely that I wouldn't know ahead of time which ones were easy and which ones were difficult. For this one I just did, I couldn't even find a video on YouTube that explained it. I probably should have taken pictures as I went along.

 

[NYJimbo]

I'll never do one again.

 

[pctutor]

Actually if I got another one of the same model I would probably do it since I've done one now. Case by case basis I guess. The profit margin wouldn't be bad now that I don't have to waste a lot of time figuring it out.

I was kind of surprised that the client agreed to spend that much money on it. Especially since she's running Vista and expired Norton on it. I guess she likes the way it flips around into a tablet.

 

[Krilus]

I agree with Jimbo, I'm never doing one again. I accepted a job for a Acer V5-571p-XXX and it was terrible. I ended up buying one from AliExpress because it said it was the entire assembly including bezel. When the part arrived, there was no bezel or Digitizer...so the touch screen didn't even work anymore.

I took a loss on that job, the screen worked (as in it gave a display) and I was able to get the screen on the originial bezel but it had warped a little bit from my inexperience with the heat gun.

From now I'm sticking with my supplier in Canada and if the customer doesn't want to pay the premium I'd rather not take the job.

If you are ordering laptop parts in Canada, these guys are more expensive but they have everything.

http://www.notebooksolutions.ca

 

[NYJimbo]

Actually if I got another one of the same model I would probably do it since I've done one now. Case by case basis I guess. The profit margin wouldn't be bad now that I don't have to waste a lot of time figuring it out.

I was kind of surprised that the client agreed to spend that much money on it. Especially since she's running Vista and expired Norton on it. I guess she likes the way it flips around into a tablet.

The first time you crack a digitizer or put it back together and notice a hair or smudge between the lcd and digitizer will be the last time you do one.

 

[pctutor]

The first time you crack a digitizer or put it back together and notice a hair or smudge between the lcd and digitizer will be the last time you do one.

Ha, yeah probably true.

 

[JustInspired]

The trouble with the Acer V5 touchscreen laptops is there are quite a few different digitizers.
Just had a V5-572P-6858 (really?!! What's with these stupid model numbers?) in here with a small 'spider web' of cracks in the top right corner. Screen undamaged but the digitizer suffering from ghost touches and on-screen keyboard popping up when not wanted.
Searched a lot but did not find any replacements. Found some eBay (China) glass/digitizers for the V5 but not that model.
After opening it, decided the cables are different to the picture on ebay.
Part numbers on digitizer cables/board were no help.

So, I disconnected the digitizer and gave the customer back her laptop. Charged disassembly/diagnostic fee and told her at least the laptop was now usable again. Explained that until touchscreen laptops become pretty common, part availability is going to be a problem.

She's asked me to look out for the part and let her know when it's available...

Any UK suppliers for stuff like this?

Screens seem pretty standardised in comparison!

 

[Krilus]

The trouble with the Acer V5 touchscreen laptops is there are quite a few different digitizers.
Just had a V5-572P-6858 (really?!! What's with these stupid model numbers?) in here with a small 'spider web' of cracks in the top right corner. Screen undamaged but the digitizer suffering from ghost touches and on-screen keyboard popping up when not wanted.
Searched a lot but did not find any replacements. Found some eBay (China) glass/digitizers for the V5 but not that model.
After opening it, decided the cables are different to the picture on ebay.
Part numbers on digitizer cables/board were no help.

So, I disconnected the digitizer and gave the customer back her laptop. Charged disassembly/diagnostic fee and told her at least the laptop was now usable again. Explained that until touchscreen laptops become pretty common, part availability is going to be a problem.

She's asked me to look out for the part and let her know when it's available...

Any UK suppliers for stuff like this?

Screens seem pretty standardised in comparison!

www.Notebooksolutions.ca has them but I beleve the price is $600 Cdn. so thats like £300?? I'm not sure if they ship to the UK tho - you might be better off buying a used one with a screen in great condition?

 

[JustInspired]

www.Notebooksolutions.ca has them but I beleve the price is $600 Cdn. so thats like £300?? I'm not sure if they ship to the UK tho - you might be better off buying a used one with a screen in great condition?

Yes, you're right.

So does anyone have a service manual for a V5-572P or V5-572 by chance?

It sucks not knowing what the actual part numbers are supposed to be!

 

[johnrobert]

You just have to have lots of patience and take your time
I have done a few similars ones by doing that