Stupid warranty stickers

HCHTech

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Just got a 2-month old Acer laptop in for diagnosis, and I find this:
AcerPic.jpg


Really? We're going to go back to "warranty void if removed" scare tactics again? I thought that ship had sailed. Despite my explaining that they really can't enforce that, customer doesn't want me to open it up.
 
it doesn't say "Acer", for example. He bought it retail - it might be some new Best Buy crap procedure - who knows.
Then Acer warranty is still fine even if you remove the stickers. I am also sure that it is quite easy to unstick them just a little, open the ram cover, do what you have to do and put them back like nothing happened.
 
Best Buy is known to put stickers on for items with GSP. But that isn't the usual sticker. Normally they are white and round.

Acer does not sticker retail with warranty void stickers, even with refurb.

I just remove stickers and clean like it was never there.
 
To me, it looks like those might be vendor stickers - that is to say that the vendor that sold the computer to your customer. Was it an online sale? Used? Refurbished?

Definitely not factory stickers.
 
It would have been open before I posted to the forum! (with respect to your clients wishes)
Definitely not legit "Warranty Void If Removed.." stickers!
 
I place security tagged void labels on items I sell on ebay to limit the chance of items being raided for parts or swapped and returned as ebay often sides with the buyer, even if they are scumbags!

If the item was faulty then I'd happily have it returned for repair, replacement or refund.
 
Do any fellow UK techs know if warranty labels are enforceable in the UK? I'm having problems getting Scan to cover a stone dead Asus laptop still under warranty - they say when it arrived there it had no warranty label, though I don't recall removing it myself.
 
ASUS don't put any warranty labels on laptops as far as I'm aware. Your best bet is to log a warranty case with ASUS directly rather than the retailer. The retailer is legally responsible to fix it but the manufacturers will often just take the call and arrange for a repair with better customer service than massive retailers..
 
ASUS don't put any warranty labels on laptops as far as I'm aware. Your best bet is to log a warranty case with ASUS directly rather than the retailer. The retailer is legally responsible to fix it but the manufacturers will often just take the call and arrange for a repair with better customer service than massive retailers..

Thanks. Scan tried to get me to contact Asus as soon as I reported the fault two months ago. After a fruitless afternoon spent dialling dead Asus phone numbers then getting a ringing tone for 30 mins before the line dropped I gave up on Asus and asked Scan to deal with the RMA. When it arrived at Scan they said that because there's no warranty label they have to send the laptop on to Asus with no guarantee of a timescale. Two months later they stilll have no update for me and I think they were just hoping I'd go away. Next step small claims court. Anyway, I suspect that suppliers use the warranty label tactic just to deter people from returns. I'm not sure it actually has any enforceable legality.
 
Apologies, I should have explained - Scan/Asus have had the laptop in their possession for 2 months now and Scan won't give any estimate of how much longer I have to wait. Meanwhile the 12 month warranty has now expired.
 
Ask Scan to chase it up as they have all the details. they have a duty of service as they sold the laptop and it was sent back to them. Keep a paper trail
 
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