Suddenlink Email Issues

[River Valley Computer]

Probably the majority of our clients in our area are using Suddenlink email services. Is anyone else running into the issues that we are experiencing?

According to Suddenlink, they are being taken over by Optimum and effective August 1 Suddenlink email will no longer be valid. We have had several Suddenlink CSRs say that the email will be ported to the Optimium servers. Other CSRs told us effective August 1 users need to change their email address to O[timum.net.

We are not looking forward to August 1 if the second option is exercised.

Is there anyone else facing this dilemma. Customers for approximately last month have been complaining they are not receiving emails.

 

[HCHTech]

Their "Transition" site says the following:

How do I access my Suddenlink email?
After August 1, go to myemail.suddenlink.net to read your emails. Your current email address will remain the same.

It also says:

Will my username and password change?
For most customers, you can continue to sign in with the same username, now called an Optimum ID, and password as you did with Suddenlink.

If, for some reason, we cannot transition your username to Optimum, when you try to sign into suddenlink.net, you'll be asked to update your username and password. Please be sure to update your username as soon as possible. As of August 1, your old username will no longer work.

So as long as the "Optimum ID" is a different thing than your email address, it looks like email will continue to work. For now. Takeover always seem to contain these two steps in the process somewhere:

Step 1: Announce that "Nothing will change"
Step 2: Change everything

Good Luck!

 

[britechguy]

I can't imagine that these takeovers vary too much. And for the vast majority of users from "the taken over" side, "Nothing will change," is far more typical than not. The side taking over will always have a CYA announcement that seldom applies.

I'm sure many of you will recall when Verizon decided to exit the email business and sold it lock, stock, and barrel to AOL. That one required existing Verizon.net users to click on a link (or button, or something) to initiate the transfer of their existing email address. But if you did that, there was nothing else to be done. Heaven only knows how many @verizon.net addresses are still in use out there.

 

[HCHTech]

I'm sure many of you will recall when Verizon decided to exit the email business and sold it lock, stock, and barrel to AOL.

In general, from an end-user perspective, the email experience "got worse" in almost every way since this change. We have a ton of residential customers on verizon email and we've seen intermittent login problems that mysteriously solve themselves, then return sporadically. Required password resets (not a problem per se, but another source of calls), email client issues with authentication, sending problems, receiving problems, spam problems, you name it. About 2 months in we just started suggesting a switch to gmail. Some folks with extraordinary inertia in their email have stuck with it, but intermittent problems continue. I suspect this "getting out of the email business" was a major reason they bought AOL in the first place. I could be wrong.

 

[britechguy]

I suspect this "getting out of the email business" was a major reason they bought AOL in the first place. I could be wrong.

Did Verizon buy AOL? I thought it was kinda the other way around, but limited to AOL acquiring what had been Verizon's email business.

In any case, it's no surprise to me that "AOL Issues" ensued. I think I had one client who kept her Verizon address where no issues occurred.