Tired of Quickbooks POS and Teamviewer, Suggestions?

[restorenow]

Our shops been using qb pos for 12 years and teamviewer forever and wanting to move on. Can anyone give me suggestions on what works for you and why for POS and remote work. I appreciate anyone taking the time to assist.

 

[Markverhyden]

To start. Why?

I know many are tired of TV's licensing. I use Splashtop for remotes. Never used QB POS though.

I don't have a shop, completely mobile. But I did sign up with Squareup years ago. Their POS system have improved significantly over the years.

 

[restorenow]

To start. Why?

I know many are tired of TV's licensing. I use Splashtop for remotes. Never used QB POS though.

I don't have a shop, completely mobile. But I did sign up with Squareup years ago. Their POS system have improved significantly over the years.

The reasons why are exhausting to spell out, but simply put, intuits fees are through the roof and doesnt support any other merchant provider but their own. And Im looking for an easy to use remote service for the customer. Its like pulling teeth walking computer illiterate people through going to TV's site, downloading and installing the app and going through the million prompts. Love logmein/gotoassist (https://fastsupport.gotoassist.com/) but the price....Theres gotta be something cheaper. Only thing I dont like about gotoassist is the windows security prompts that the customer has to click on, where teamviewer is designed to allow me to be able to see the security prompts and I cant accept them myself without having to say "do you see a windows security prompt? Click continue"

I am looking into splashtop, how is it for the customer? Whats the procedure for them to connect to you on their end for phone support on a new machine? Do they have to go to splashtops site and download a free trial, etc?

 

[VISA MC]

QBPOS is one of the more advanced POS systems in terms of functionality. If you don’t need all of that but still need a true POS system, look at Clover. Find someone local who you trust and buy from them. Clover equipment is proprietary and who you buy from is who you have to process cards with, so choose wisely. I would also recommend someone with in-house clover support as calling Clover directly is a nightmare.

 

[Your PCMD]

Have a look at Wave to replace QB and SimpleHelp to replace TV.

 

[Markverhyden]

I am looking into splashtop, how is it for the customer? Whats the procedure for them to connect to you on their end for phone support on a new machine? Do they have to go to splashtops site and download a free trial, etc?

To be honest they are all very similar. I signed up with Splastop when someone mentioned it had promo price, $100/year for one tech. Been very happy. The license I have does not allow a persistent connection, but I think they do have a license that does. In my case that's fine. All my business customers have VPN setup. So I can just use Screen Sharing or Remote Desktop to take care of business.

Everyone else is Splashtop. Just have them go to sos.splashtop.com. It'll automatically download the app. Run it and get a 9 digit code. It'll stay good for 24 hours as long as the user is not logged off/rebooted. On recent macOS's one does have to allow sos to have full access via System Preferences. I tell the customer to do nothing after they have given me the code. When I connect I can direct them, watching what they do to allow permanent full access. For M$ you can check off a box for admin privileges but have to have those credentials. But that's almost never an issue with consumers since their accounts are admin to begin with.

 

[HCHTech]

+1 for Splashtop as well. We use it for our one-off remotes. For the truly computer challenged, we just email them a link to sos.splashtop.com because talking them through going there with a browser is an exercise in futility. We came from Logmein, and I do miss the auto-reconnect on reboot that worked every time. With splashtop, I've just gotten into the habit of putting a shortcut on their desktop during the initial session, so if I have to reboot, it's easier to talk them through clicking on that shortcut than it is to find the download or redownload the connector. For the price savings, that's a very minor tradeoff.

 

[nerd2u]

A lot of firms I do work for use VNC for remote access to POS Systems.

 

[VISA MC]

A lot of firms I do work for use VNC for remote access to POS Systems.

I’m curious about this. When I used VNC it was when I worked for a retail store that had 4 locations all connected by VPN but no remote access. The authentication was plain text but it wasn’t open to the outside world. I wonder how they are doing that securely. Maybe things have changed for the VNC softwares in the last 10 years too.

 

[RoadRunner]

We just use the custom client with TV. Just put a link on your website and it will download the custom teamviewer install either with per defined PWD or random. So all the client has to do is go to your site click the "remote support" link and hit next/next/next and you are on.
get.teamviewer.com/yourdescription

 

[kwest]

I built a one page website with a short url for clients to download team viewer. I tell them to go to abcremote.com (not the url) and there are two buttons to click. TeamViewer pc and teamviewer mac.

Made it a lot easier for them to download.

Regarding pos. I love RepairShopr. We have three stores and have got our rate down to 2.1% with negotiating with them and volume. But you will start out at 2.4 with worldpay. It handles marketing emails, texting clients, tickets, invoices, quotes, inventory and pretty much everything else.

 

[Jonathan]

Windows 10 clients? Use Quick Assist

 

[DMC Unlimited]

Our shops been using qb pos for 12 years and teamviewer forever and wanting to move on. Can anyone give me suggestions on what works for you and why for POS and remote work. I appreciate anyone taking the time to assist.

We switched from QB POS to Square about 3 years ago and haven't looked back. Square's rates blow QB out of the water and the software is much more modern. We still use QB for accounting, but we had never utilized the wonky QB POS integration anyhow, so Square didn't have any impact on that aspect of the business. I'd recommend Square to anyone. Our residential clients love it and it makes the transaction process quick and simple. We send on-line payment links via Square for renewals and certain invoices as well which saves a lot of hassle for us and the client.

For remote support we've used GoToAssist for years. It is a struggle getting some clients to connect, but we like the product/pricing overall. We have setup some of our business clients with Splashtop to replace their GoToMyPC setups as the pricing became astronomical. Haven't used Splashtop for remote support, however.

 

[nibblybits]

We just use the custom client with TV. Just put a link on your website and it will download the custom teamviewer install either with per defined PWD or random. So all the client has to do is go to your site click the "remote support" link and hit next/next/next and you are on.
get.teamviewer.com/yourdescription

If you are a TV fan then this is the only way.
Otherwise use screenconnect/connectwise.

 

[CaliZ]

We use Quickbooks Online as we found it to be cheaper than Square for payment processing fees and it's an accounting software, not just billing.

For remote support, LogMeIn/Citrix's Goto Assist. Signed up years ago, left "temporarily" and received a 40-60% discount on a monthly contract (1-Tech, 100 Unattended clients) and never switched away or got charged more. Been on the look out for others but none have compared to our current cheap pricing, mobile support, concurrent connections, or CDN $ pricing.

 

[roborobs computer repair]

As far as a remote option I'd go with connectwise control. Great software and easy to use.