transfer to exchange from imap and pop

[pcpete]

I have a husband and wife team using spectrum business email. It is utterly broken and specturm is not doing anything to fix it. For sake of this discussion they want to switch away from spectrum. They have their website and domain with godaddy. A long time ago I switched a client form a pop .pst to godaddy exchange and it went smooth, so I was thinking about using exchange through them again. I have some questions about the process

Husband:
He is running outlook 2003. He has a both a 1gb main outlook pst file and a 2gb archive pst file. I have never fully understood how the archive file works, when he is viewing mail in outlook are his visible folders partially being pulled from archive and some the main pst file? The reason I ask is from what I recall I can export the pst file to newly created exchange account. That is where I am confused with the archive, do I export that also, and if so will it merge them into one big exchange DB?

Wife:
she is running outlook 2016 with imap. She has some folders and mail saved on the charter servers. For her do we have to create the new exchange account, then manually move the folders and mail through the outlook interface?

Any direction would be super appreciated. Thanks

 

[callthatgirl]

when he is viewing mail in outlook are his visible folders partially being pulled from archive and some the main pst file?

The archive is just a backup of old emails probably used with the built in Outlook archive feature, it's just a PST file that you can move to another computer, etc.

The reason I ask is from what I recall I can export the pst file to newly created exchange account.

Yes, you can open it in the new Outlook and then import as well to Exchange. It might be messy with folders though so I would wait until you're done setting up the new Outlook with Exchange first.

He needs Outlook 2016/Microsoft 365

WIFE
I would clear all the filters in the imap first, then export to a PST, create the new exchange account in a new profile, saving the old IMAP one, then import the IMAP pst you made. Be sure to backup calendar and contacts too and ask if she has groups, you need to backup to a PST to get those.

If you can avoid Godaddy, you should. Use a vendor or buy direct from Microsoft.

hope that helps, ~Lisa

 

[pcpete]

The archive is just a backup of old emails probably used with the built in Outlook archive feature, it's just a PST file that you can move to another computer, etc.

Backup of old email or the only copy of older emails? For example if I only exported only his main outlook pst, will he only have 1/3 of his saved emails?

What do you mean by remove filters?

 

[Diggs]

BTW - Charter Business is an Exchange server. Not sure how that helps you though.

 

[YeOldeStonecat]

365 has built in migration tools to pull from old POP/IMAP servers.
Double check what kind of mail server they're on, I have Comcast more in my area and they just resell 365...so instead of a migration, I just take over that account and boot them from it.

Compare/contrast mail it pulls over, against the PST files still saved and can import the PSTs with the option to avoid duplicates...and now have them on a modern email system, just store the old PSTs for a while for a backup in case some folder was missed. 365 doesn't use PSTs at all.

And get them on 365 licenses that include Office apps...since Outlook 2003 is several times outdated and no longer supported.

 

[pcpete]

BTW - Charter Business is an Exchange server. Not sure how that helps you though.

they have charter business that is also pop, exchange cost more

 

[pcpete]

If I am looking for the simplest provider to do this with, like exporting the PSTs and other setup tasks, is directly with Microsoft okay or should I be using a third party provider like appriver(I have heard them mentioned)

 

[bdoggman]

Email problems are the customers problem. I been in business long enough that I chose years ago that I don’t mess with any email problems. Especially outlook.

 

[callthatgirl]

Email problems are my problems if I'm getting paid to fix them. I've been in business long enough that I chose years ago to continue servicing the clients problems, not manage their systems. This includes all email and Outlook.

@pcpete is this still an issue?

 

[britechguy]

And the approaches of both @bdoggman and @callthatgirl are equally legitimate.

We each make the decisions that work for us, since we actually work for ourselves.

 

[callthatgirl]

@britechguy but the last 2 posts have nothing to do with the question posted lol.

 

[Markverhyden]

Email problems are my problems if I'm getting paid to fix them. I've been in business long enough that I chose years ago to continue servicing the clients problems, not manage their systems. This includes all email and Outlook.

@pcpete is this still an issue?

I learned a long time ago, long before the PC was around, that one needs to be a solution provider, not an expert in <insert technical skill>. As long as they're paying me I don't care how old the system is nor how obscure the application may be.

But, as @britechguy said, it's a personal decision on how one wants to run their business.