Hi, This is a long story, but figured advice would be more helpful if you know exactly what happened.
My anti-virus came up about a weekago saying it should shutdown and scan on reboot - caught several viruses. The things I saw were PUP-gen, and win32 Malware-gen. I rebooted into safe mode, ran antivirus programs. eventually caught a trojan.agent.ck - and deleted that. After numerous scans, it appeared all the viruses were gone, but my OS was screwed, and wouldn't boot into windows normally.
I downloaded a Windows boot ISO. I put it on a pen drive, tried to boot off it, but my motherboard, when i selected to boot off the thumb drive, just tried to boot straight into windows normal again..
Burned to disk, that didn't boot either.
I went into safe mode. that worked, i clicked on the disk, found a setup exe, opened it to install, which worked. I told it to install on C drive, it said that there was an existing windows install there, and it would move all of that to an 'old' folder and install the new windows there next to it.
Started install, starting and restarting doing different parts. After a while got to the point where it was preparing the first load of windows. Had a black screen with a little thing that looked like a sunrise. Then bluescreened and restarted. Went to the same screen, blue screened and restarted, doing that over and over.
I stopped it with the boot menu, couldn't get it to do anything else.
eventually went through to the menu it was trying to load, continued with the install. It asked for my name, computer name, log in passwords, and the registration code for windows. I went to put this in, and it froze, then blue screened and restarted. Did the same thing - managed to get through to that menu but then would freeze, blue screen and restart. I forced it to turn off because it was about 2am, I was tired, had no idea what to do, and assumed I must have done something wrong with the reinstall - maybe there wasn't enough space on the C drive for 2 windows installs, or it was getting confused, and that was what was stopping it from thinking properly. Downloaded Ubuntu to try installing that to have a stable OS to do things from. Had that ready for the next morning.
Went to sleep, and when I woke up, when i went to turn on the computer, it wouldnt respond at all. no lights or fans would go on. The power from teh wall is fine - screen still works. Tried different cables, they both work in screen. I looked inside and i seemed to remember an orange light on the motherboard when it was plugged in but not turned on. That is no longer on.
From googleing it looks like it must be power supply or motherboard. Worries me that it is the motherboard because the virus/forced shutdowns i had to do could have hurt it? Don't see why the powersupply would have failed, because it's only about 4 months old.
I have no idea what to do now, other than take it to a repair person. Does anyone have any troubleshooting ideas to narrow down the problem?
Really desperate for help at this point!
Thanks
My anti-virus came up about a weekago saying it should shutdown and scan on reboot - caught several viruses. The things I saw were PUP-gen, and win32 Malware-gen. I rebooted into safe mode, ran antivirus programs. eventually caught a trojan.agent.ck - and deleted that. After numerous scans, it appeared all the viruses were gone, but my OS was screwed, and wouldn't boot into windows normally.
I downloaded a Windows boot ISO. I put it on a pen drive, tried to boot off it, but my motherboard, when i selected to boot off the thumb drive, just tried to boot straight into windows normal again..
Burned to disk, that didn't boot either.
I went into safe mode. that worked, i clicked on the disk, found a setup exe, opened it to install, which worked. I told it to install on C drive, it said that there was an existing windows install there, and it would move all of that to an 'old' folder and install the new windows there next to it.
Started install, starting and restarting doing different parts. After a while got to the point where it was preparing the first load of windows. Had a black screen with a little thing that looked like a sunrise. Then bluescreened and restarted. Went to the same screen, blue screened and restarted, doing that over and over.
I stopped it with the boot menu, couldn't get it to do anything else.
eventually went through to the menu it was trying to load, continued with the install. It asked for my name, computer name, log in passwords, and the registration code for windows. I went to put this in, and it froze, then blue screened and restarted. Did the same thing - managed to get through to that menu but then would freeze, blue screen and restart. I forced it to turn off because it was about 2am, I was tired, had no idea what to do, and assumed I must have done something wrong with the reinstall - maybe there wasn't enough space on the C drive for 2 windows installs, or it was getting confused, and that was what was stopping it from thinking properly. Downloaded Ubuntu to try installing that to have a stable OS to do things from. Had that ready for the next morning.
Went to sleep, and when I woke up, when i went to turn on the computer, it wouldnt respond at all. no lights or fans would go on. The power from teh wall is fine - screen still works. Tried different cables, they both work in screen. I looked inside and i seemed to remember an orange light on the motherboard when it was plugged in but not turned on. That is no longer on.
From googleing it looks like it must be power supply or motherboard. Worries me that it is the motherboard because the virus/forced shutdowns i had to do could have hurt it? Don't see why the powersupply would have failed, because it's only about 4 months old.
I have no idea what to do now, other than take it to a repair person. Does anyone have any troubleshooting ideas to narrow down the problem?
Really desperate for help at this point!
Thanks
