Users computer doesn't always get to the welcome screen

[Velvis]

About a week ago this users computer was just a the windows circle endlessly spinning when he came in in the morning. After about an hour I had him force power it off and reboot and it was still at the spinning circle and eventually it got to the password login.

Today he had more trouble with it. It gets to the login image freezes then the spinning circle. After 4 times of rebooting he was able to enter his password.

After he's in it behaves fine.

Any suggestions?

 

[britechguy]

Check drive health. My gut tells me that the system drive is early in the failure process.

 

[Sky-Knight]

Yeah... that sounds like a failing but not dead SSD. It could also be bad RAM, so test that too.

 

[Velvis]

I ran CrystalDiskInfo and it reported the drive was good. I also ran the performance monitor and it passed the smart test. I also ran wmic diskdrive get status and that came back OK.

I didnt do any RAM testing as the computer I was remoting into it. That may have to wait for the weekend.

 

[Sky-Knight]

I ran CrystalDiskInfo and it reported the drive was good. I also ran the performance monitor and it passed the smart test. I also ran wmic diskdrive get status and that came back OK.

I didnt do any RAM testing as the computer I was remoting into it. That may have to wait for the weekend.

Platter drive or SSD? Because if it's the latter, only the manufacture's testing utility has a chance at confirming a weak drive, and even then... that chance is VERY low. SSDs fail just like RAM... strangely... inconsistently... and honestly most of the time the only symptom you get is random inexplicable issues. If the RAM checks out, and it's SSD equipped... My money is on that SSD being defective.

 

[Metanis]

Could also be a flaky driver or data corruption or a bad Windows update.

 

[Markverhyden]

What does event viewer say for that time period of spinning?

 

[Larry Sabo]

What happens when you swap in another known-good SSD with Windows pre-installed?

 

[JoelM]

If the drive and ram check out ok it's a candidate for a windows repair install.